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- Tasks: Lead a dynamic team to deliver top-notch tech services and ensure client satisfaction.
- Company: Join Thrive, a cutting-edge tech solutions provider with a vibrant culture.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for career growth.
- Why this job: Make a real impact in a fast-paced environment while developing valuable skills.
- Qualifications: Leadership experience and a passion for customer service are key.
- Other info: Thrive offers a supportive atmosphere where hard work meets fun!
The predicted salary is between 36000 - 60000 £ per year.
About Us: Thrive is an innovative technology solutions provider focused on Cyber Security, Microsoft/Office 365, Hybrid Cloud, Global Network Management, Disaster Recovery, and traditional Managed Services. Our corporate culture, engineering talent, customer‑centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look‑out for individuals who don’t view their weekdays spent at ‘a job’ but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a work hard, play hard environment and seek the guidance, training, and experience necessary to build a lucrative career, then welcome to THRIVE!
Position Overview: As a Service Delivery Supervisor, the ideal candidate will be responsible for process ownership, case management, and quality of services delivered by a support group and will report directly to a Service Operations Manager. This person should have leadership background or ambition, combined with customer service & minor technical expertise. A problem‑solving attitude with an ability to motivate a team to achieve specific measurable KPI’s and performance goals. Ultimately, they should be able to ensure a positive and constructive environment while holding team members accountable to services delivered.
Primary Responsibilities:
- Ensure team is working toward departmental goals & SLA KPIs in the most efficient and effective manner
- Maintain case visibility across business functions and ensure accountability to service standards
- Work closely with Service Operations Managers to ensure cases are handled per Thrive standards
- Uphold procedural requirements related but not limited to: prioritization, communication, documentation, and escalations
- Identify & communicate to Service Ops Manager opportunities for coaching
- Reinforce training on service delivery process & standards
- Adjust priorities and balance responsibilities in a fast‑paced environment to help engineers prioritize tasks appropriately
- Available to work outside of standard hours when necessary and possibly as part of on call rotation if applicable
- Field client escalation calls & assist with other general escalations
- Ensure ownership & accountability of high priority Incidents
- Other duties as required
Qualifications:
- Bachelor’s Degree in Information Technology or related discipline preferred, or equivalent combination of education and relevant work experience
- 1-3 years of managerial experience; call center or managed services experience preferred
- Technical subject matter expert on MSP products as they relate to Thrive’s service catalog
- Experience managing complex projects, clients, partners, and organizations
- ITIL certification and practice preferred
- Proven experience managing remote resources
- Strong written and verbal communication skills
Service Delivery Shift Supervisor in Mansfield employer: Thrive
Contact Detail:
Thrive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Shift Supervisor in Mansfield
✨Tip Number 1
Get to know the company inside out! Research Thrive’s services and culture so you can chat confidently about how your skills align with their goals. This shows you’re genuinely interested and ready to contribute.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can open doors and give you insider info that could set you apart from other candidates.
✨Tip Number 3
Prepare for the interview by practising common questions, especially around leadership and problem-solving. Use examples from your past experiences to demonstrate how you’ve tackled challenges and motivated teams.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Thrive team and ready to take your career to the next level.
We think you need these skills to ace Service Delivery Shift Supervisor in Mansfield
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see that you’re not just looking for a job, but a career where you can grow and thrive. Share what excites you about the Service Delivery Supervisor position and how it aligns with your goals.
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight your relevant experience in customer service and any leadership roles you've had. We love seeing how your background fits with our focus on quality service delivery and team motivation!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon unless it’s relevant to the role. We appreciate when candidates communicate effectively, as this reflects the skills we value in our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join the Thrive family!
How to prepare for a job interview at Thrive
✨Know Your Stuff
Make sure you brush up on Thrive's services, especially in Cyber Security and Managed Services. Familiarise yourself with their approach to customer service and how they handle case management. This will show that you're genuinely interested and prepared.
✨Show Off Your Leadership Skills
Since the role requires a bit of leadership, think of examples from your past where you've motivated a team or handled a tough situation. Be ready to discuss how you can inspire others to meet KPIs and maintain a positive environment.
✨Be Ready for Problem-Solving Questions
Expect questions that test your problem-solving skills. Prepare scenarios where you successfully resolved issues or improved processes. This will demonstrate your ability to think on your feet and adapt in a fast-paced environment.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about Thrive’s culture, training opportunities, or how they measure success in the Service Delivery team. This shows your enthusiasm and helps you gauge if it’s the right fit for you.
