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- Tasks: Drive revenue growth by upselling and cross-selling to existing customers.
- Company: Thrive, a dynamic workforce intelligence platform with exciting growth opportunities.
- Benefits: Competitive salary, hybrid work model, and a chance to make a real impact.
- Why this job: Join a fast-growing company and take ownership of customer relationships and revenue.
- Qualifications: 3-6 years in SaaS with proven expansion revenue experience.
- Other info: Be part of a collaborative team with fresh funding and no silos.
The predicted salary is between 40000 - 60000 £ per year.
Thrive is a UK-based workforce intelligence platform helping companies make better hiring and talent decisions through psychometric and cognitive assessments. Having recently closed our second VC funding round, we’re entering an exciting phase of growth, scaling both our product and customer base.
We’re looking for an Expansion Account Manager to grow revenue across 150–200 existing mid-market customers (£2k–£40k ACV). This is a true hybrid role:
- Not pure sales
- Not pure Customer Success
- You own both relationships and revenue
What you’ll do:
- Drive upsell, cross-sell & product adoption
- Own deals end-to-end (no handoffs)
- Spot expansion signals & act on them
- Build pipeline (incl. reactivating past champions)
- Partner with CS on retention & growth
- Support at-risk accounts + generate advocacy
What we’re looking for:
- Proven expansion revenue ownership (must-have)
- Strong Customer Success foundation
- 3–6 years in SaaS (mid-market focus ideal)
- Commercially sharp — you know when to push & close
- Bonus: HR tech experience
Why join?
- Fresh funding, real momentum
- High ownership, no silos
- Direct impact on revenue growth
Sound like a good fit? Drop us an email with your CV and a bit about you and let’s chat!
Expansion Account Manager (Hybrid CS + Commercial) in London employer: Thrive
Contact Detail:
Thrive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Expansion Account Manager (Hybrid CS + Commercial) in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Thrive on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by understanding Thrive's products inside out. Show us how your skills in upselling and customer success can directly impact our revenue growth. We love candidates who come ready with ideas!
✨Tip Number 3
Don’t just wait for the job to come to you! Apply through our website and follow up with a quick email. It shows initiative and keeps you on our radar, which is always a plus.
✨Tip Number 4
Be ready to discuss your past successes in expanding accounts. We want to hear about specific examples where you've driven product adoption or reactivated past champions. Numbers speak volumes!
We think you need these skills to ace Expansion Account Manager (Hybrid CS + Commercial) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Expansion Account Manager role. Highlight your proven track record in driving revenue and customer success, as these are key for us.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re excited about this hybrid role. Share specific examples of how you've successfully managed customer relationships and driven upsell opportunities in the past.
Showcase Your SaaS Experience: Since we’re looking for someone with 3-6 years in SaaS, make sure to emphasise any relevant experience you have. Talk about your understanding of mid-market dynamics and how you've navigated them.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Thrive
✨Know Your Numbers
Before the interview, brush up on your metrics and achievements. Be ready to discuss specific revenue growth you've driven in previous roles, especially in SaaS. This will show that you understand the commercial side of things and can back it up with data.
✨Understand the Product
Dive deep into Thrive's platform and its features. Familiarise yourself with how psychometric and cognitive assessments work. Being able to speak knowledgeably about the product will demonstrate your genuine interest and help you connect with the interviewers.
✨Prepare for Scenario Questions
Think about potential scenarios you might face in this hybrid role. Prepare examples of how you've successfully upsold or cross-sold in the past, and how you've handled at-risk accounts. This will showcase your problem-solving skills and adaptability.
✨Show Your Passion for Customer Success
Since this role blends Customer Success with commercial responsibilities, be prepared to discuss your philosophy on customer relationships. Share stories that highlight your commitment to customer satisfaction and how it drives revenue growth.