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For Companies At a Glance
- Tasks: Lead strategic accounts and drive customer success in the learning tech space.
- Company: Join Thrive Learning, a fast-growing company revolutionising workplace learning.
- Benefits: Enjoy unlimited holiday, flexible hours, and remote work options.
- Why this job: Make a real impact by helping global brands enhance their learning experiences.
- Qualifications: 5+ years in account management with a focus on enterprise clients.
- Other info: Be part of a diverse team committed to inclusivity and growth.
The predicted salary is between 80000 - 100000 £ per year.
About Us
We’re Thrive Learning, and we’re changing the way people learn at work. We believe learning should be easy, effective, and empowering, not a chore. That’s why we built the industry’s first truly modern, all-in-one learning experience. Our technology is helping over 3 million people worldwide unlock their potential and grow their careers. You’ve probably heard of some of the brands we work with, like Volvo, Vodafone, Krispy Kreme, and Sky. They trust us to deliver learning experiences that their people actually want to use.
Role Overview
As a Strategic Account Director at Thrive, you will own the full commercial relationship across a small portfolio of strategic enterprise accounts as well as our portfolio of accounts in The United States. Operating from the UK, you will serve as the primary strategic advisor to US based customers, building executive level partnerships across time zones, driving measurable customer outcomes, and ensuring long term retention. Your mandate is to protect and grow recurring revenue by aligning Thrive's platform to your customers' business priorities, navigating complex stakeholder landscapes, and orchestrating internal resources to deliver sustained value across the customer lifecycle. This role requires comfort and flexibility working across US time zones, with regular afternoon and evening commitments to maintain pace with your customers' working day.
Key Responsibilities
- Strategic Account Ownership
Own the end to end commercial strategy for your Enterprise and US portfolio. Develop and execute multi-year account plans that align customer objectives with Thrive’s growth targets, with clear line of sight to ARR protection, expansion, and net revenue retention. - Management of US Customer Team
Build and maintain trusted advisor status with senior US based decision makers, L&D Directors, Chief People Officers, and C-suite sponsors. Understand their strategic priorities and position Thrive as a critical enabler of their learning and talent agenda. - Revenue Growth & Expansion
Proactively identify and qualify upsell and cross-sell opportunities. Build compelling, value-led business cases for platform expansion, leveraging adoption data, ROI evidence, and industry insight to land incremental revenue. - Renewal Strategy & GRR Accountability
Lead renewal planning from 12 months out. Construct strong value narratives anchored in demonstrable customer outcomes, anticipate commercial and political risks early, and drive renewals to close at or above target rates. - Risk Mitigation & Escalation Management
Monitor account health signals and intervene early. Where risk is identified, mobilise cross-functional recovery plans bringing Product, Professional Services, Customer Success, and Support into coordinated action to stabilise the relationship and return the account to health. - Cross-Functional Orchestration
Act as the internal quarterback for your accounts. Coordinate across Customer Success, Professional Services, Product, Marketing, and Support to ensure a unified customer experience and that commitments are delivered to the standard your customers expect. - Market & Competitive Intelligence
Maintain a sharp understanding of the US market landscape, your customers' industries, their competitive pressures, and the evolving L&D landscape. Use this insight to add strategic value in customer conversations and to inform Thrive’s own product and go-to-market direction. - Data-Driven Account Management
Partner with internal resources to track adoption, engagement, and health metrics. Use data to shape account strategy, quantify customer value, and identify early indicators of risk and expansion.
What We’re Looking For
Minimum 5 years in account management or customer facing commercial roles within the learning technology or enterprise SaaS sector, with direct accountability for retention and growth targets. Proven track record of managing six and seven figure annual recurring revenue portfolios, consistently delivering against GRR and NRR benchmarks. Experience managing US based or international enterprise clients from a UK base, with a strong understanding of how to build trust and maintain momentum across time zones. Confident operating at executive level, able to hold credible, strategic conversations with CPOs, HRDs, and L&D leaders. Skilled at navigating complex, multi-stakeholder organisations and driving outcomes through influence rather than authority. Structured and disciplined in account planning, yet adaptable when priorities shift and comfortable with ambiguity. Experienced in mobilising cross-functional teams around customer outcomes, managing escalations with composure, and driving accountability through collaborative plans. Commercially curious, stays close to industry trends, competitive dynamics, and emerging technology in the L&D and HR tech space, with particular awareness of the US market. Self motivated, organised, and energised by building long-term customer partnerships that deliver mutual growth. Willing and able to flex working hours to accommodate US Eastern and Pacific time zones, including regular afternoon and evening availability.
Benefits
Unlimited Holiday to support work-life balance. Thrivedays—a reduced workday every Friday (10:00–15:00), with no internal meetings. Flexible Working Hours within core hours (10:00–16:00). Birthday & Christmas Off, including festive shutdown between Christmas & New Year. Work From Anywhere—fully remote-friendly (4 weeks a year). Health Cash Back Plan with Health Shield. Employee Assistance Program for confidential support. Financial support program via Maji. Salary Sacrifice Pension Scheme. Death in Service (4x annual salary). Green Car Scheme through salary sacrifice. Cycle to Work Scheme—save up to 42% on a new bike. Perks at Work—30,000+ national & local employee discounts via CharlieHR & Health Shield.
What To Expect
Initial Screening Call: If we think you’re a great addition to the team, you’ll be invited to an introductory call with a member of our People Team. First-Stage Interview: Following the initial call, you will have a first-stage interview with a member of the team you’d be joining. Assessment Task: We may ask you to complete a practical assignment or case study between interview stages. Final Stage Interview: You will meet with the Hiring Manager and/or a senior team member for a final interview.
At Thrive, we’re on a mission to build an inclusive, welcoming culture that encourages and actively supports diversity. Our people are expected to always treat each other with respect, care and compassion. This starts from the moment you apply for a role at Thrive Learning, so we want you know we’re an equal opportunity employer. We will always strive to be as inclusive as possible in all aspects of employment and have a zero-tolerance policy for discrimination of any kind. If you require any assistance, accommodations, or support during the application or interview stages, please don’t hesitate to contact Ella Holland at . We’re happy to help!
Strategic Account Director — Enterprise & US in England employer: Thrive
Contact Detail:
Thrive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Account Director — Enterprise & US in England
✨Tip Number 1
Network like a pro! Reach out to connections in the industry, especially those who work at Thrive or similar companies. A friendly chat can open doors and give you insider info on what they’re looking for.
✨Tip Number 2
Prepare for those interviews! Research Thrive Learning’s products and their impact on clients. Be ready to discuss how your experience aligns with their mission of making learning easy and effective.
✨Tip Number 3
Showcase your adaptability! Since this role involves working across time zones, share examples of how you’ve successfully managed relationships with US clients from the UK. Flexibility is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Thrive team.
We think you need these skills to ace Strategic Account Director — Enterprise & US in England
Some tips for your application 🫡
Be Authentic: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for learning and how you can contribute to our mission at Thrive.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills that align with the Strategic Account Director role. Show us how your background fits with our goals and the specific needs of our US-based clients.
Showcase Your Achievements: Don’t just list your responsibilities; we want to hear about your successes! Use concrete examples to demonstrate how you've driven growth and built relationships in previous roles, especially in the learning technology or SaaS sectors.
Follow Up: After submitting your application through our website, consider sending a quick follow-up email. It shows your enthusiasm for the role and keeps you on our radar. We love seeing candidates who are proactive!
How to prepare for a job interview at Thrive
✨Know Your Stuff
Before the interview, dive deep into Thrive Learning's mission and values. Understand their unique approach to learning technology and be ready to discuss how your experience aligns with their goals. This shows genuine interest and helps you connect your background to their needs.
✨Master the Time Zone Game
Since this role involves working across US time zones, be prepared to discuss how you’ll manage your schedule effectively. Highlight any previous experience you have in coordinating with international clients and how you’ve maintained strong relationships despite the distance.
✨Bring Data to the Table
As a Strategic Account Director, you'll need to demonstrate your ability to use data for decision-making. Prepare examples of how you've used metrics to drive account strategy or identify growth opportunities in past roles. This will show that you're not just a people person but also a data-driven strategist.
✨Showcase Your Relationship-Building Skills
Thrive values long-term partnerships, so come armed with stories that illustrate your ability to build trust and rapport with senior stakeholders. Discuss specific instances where you navigated complex organisational structures to achieve successful outcomes, showcasing your influence and adaptability.