Client Site Services Engineer

2 weeks ago Be among the first 25 applicants

About Us
Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery, and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus on NextGen services help us stand out among our peers. Thrive is looking for individuals who see their weekdays not just as \’a job\’ but as an opportunity to develop valuable skills that ignite their passion and lead to a CAREER. If you\’re attracted to a work hard, play hard environment and seek the guidance, training, and experience necessary to build a lucrative career, then welcome to THRIVE!

Position requires presence 5x per week at client sites.

Position Overview
Provide technical hardware, software, and connectivity support to all client computers and users by diagnosing and guiding users through solutions; communicate technical solutions clearly and professionally; provide end-user training as needed; assist engineers and technicians; troubleshoot printer issues; work with support levels to resolve complex issues; conduct maintenance and reporting; work onsite at client offices.

The Client Site Services Engineer primarily supports their client by on-site visits, serving as deskside and on-site support for all client issues, responding to service tickets, resolving first-level problems, escalating Tier 2 issues, and coordinating warranty repairs with third-party vendors.

Primary Responsibilities

• Identify, diagnose, and resolve first-level problems for end-users regarding workstations, laptops, network, VPN, server services, and peripherals; communicate solutions effectively.
• Provide one-on-one support for client software and connectivity issues.
• Document all client issues and resolutions in the ticketing system.
• Assist in configuring end-user hardware and software onsite and remotely.
• Diagnose and resolve network, printer, hardware, email, internet, VPN, and LAN issues.
• Coordinate repairs covered by third-party vendors.
• Perform minor hardware repairs not covered by vendors.
• Act as remote support for engineering staff as needed.
• Assist in creating FAQs and procedural documentation for end-users.
• Support Tier 2-3 staff with research and documentation.

Required Skills and Qualifications

Deliver professional technical support, troubleshoot and resolve a wide range of computer-related problems, support and train end-users, understand complex technical info, adapt to new technology, and maintain professional communication and cooperation.

Knowledge of

• Desktop OS, software applications, basic hardware
• Network principles and management
• Internet technologies
• Change control procedures
• Electrical safety basics

Minimum Qualifications

• 3+ years supporting PC desktops and applications
• 3+ years installing, troubleshooting, repairing PCs in a networked environment
• 3+ years supporting Microsoft applications and management software
• 2+ years supporting end-users
• Experience supporting enterprise users in legal or financial sectors
• CompTIA A+ Certification or equivalent
• CompTIA Net+ Certification or equivalent

Physical and Other Requirements

• Prolonged sitting at a computer
• Ability to lift up to 45 lbs, bend, stand, climb, walk
• Excellent communication skills

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting

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