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- Tasks: Drive revenue growth by upselling and cross-selling to existing customers.
- Company: Thrive, a dynamic workforce intelligence platform with exciting growth ahead.
- Benefits: Competitive salary, hybrid work model, and direct impact on company success.
- Why this job: Join a fast-growing team and make a real difference in customer relationships.
- Qualifications: 3-6 years in SaaS with proven revenue ownership and strong Customer Success skills.
- Other info: Opportunity for high ownership and collaboration in a vibrant environment.
The predicted salary is between 40000 - 60000 £ per year.
Thrive is a UK-based workforce intelligence platform helping companies make better hiring and talent decisions through psychometric and cognitive assessments. Having recently closed our second VC funding round, we’re entering an exciting phase of growth, scaling both our product and customer base.
We’re looking for an Expansion Account Manager to grow revenue across 150–200 existing mid-market customers (£2k–£40k ACV). This is a true hybrid role:
- Not pure sales
- Not pure Customer Success
- You own both relationships and revenue
What you’ll do:
- Drive upsell, cross-sell & product adoption
- Own deals end-to-end (no handoffs)
- Spot expansion signals & act on them
- Build pipeline (incl. reactivating past champions)
- Partner with CS on retention & growth
- Support at-risk accounts + generate advocacy
What we’re looking for:
- Proven expansion revenue ownership (must-have)
- Strong Customer Success foundation
- 3–6 years in SaaS (mid-market focus ideal)
- Commercially sharp — you know when to push & close
- Bonus: HR tech experience
Why join?
- Fresh funding, real momentum
- High ownership, no silos
- Direct impact on revenue growth
Sound like a good fit? Drop us an email with your CV and a bit about you and let’s chat!
Expansion Account Manager (Hybrid CS + Commercial) in City of London employer: Thrive
Contact Detail:
Thrive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Expansion Account Manager (Hybrid CS + Commercial) in City of London
✨Tip Number 1
Network like a pro! Reach out to current employees at Thrive on LinkedIn. Ask them about their experiences and any tips they might have for landing the Expansion Account Manager role. Personal connections can give you an edge!
✨Tip Number 2
Prepare for the interview by understanding Thrive's products inside out. Familiarise yourself with their psychometric and cognitive assessments. Show us that you’re not just interested in the role, but also passionate about what we do!
✨Tip Number 3
Practice your pitch! Since this role is all about upselling and cross-selling, be ready to demonstrate how you would approach existing customers. We want to see your strategy and how you can drive revenue growth.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining the Thrive team!
We think you need these skills to ace Expansion Account Manager (Hybrid CS + Commercial) in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Expansion Account Manager role. Highlight your proven expansion revenue ownership and any relevant SaaS experience to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for this hybrid role. Share specific examples of how you've driven upsell and cross-sell in previous positions, and don’t forget to show your passion for customer success!
Showcase Your Commercial Acumen: In your application, demonstrate your understanding of when to push for a close and how to build strong relationships with customers. We want to see that you can own deals end-to-end without any handoffs!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity as we scale our product and customer base!
How to prepare for a job interview at Thrive
✨Know Your Numbers
Before the interview, brush up on your metrics and achievements. Be ready to discuss specific revenue growth you've driven in previous roles, especially in SaaS. This will show that you understand the commercial side of the role and can back it up with real examples.
✨Understand the Product
Take some time to familiarise yourself with Thrive's platform and its features. Knowing how the product works and its benefits will help you articulate how you can drive upsell and cross-sell opportunities effectively during the interview.
✨Showcase Your Customer Success Skills
Prepare to share examples of how you've successfully managed customer relationships in the past. Highlight instances where you've turned at-risk accounts into advocates, as this aligns perfectly with the hybrid nature of the role.
✨Ask Insightful Questions
Come prepared with questions that demonstrate your interest in the company's growth and your potential role in it. Ask about their current customer success strategies or how they envision the Expansion Account Manager contributing to revenue growth. This shows you're thinking ahead and are genuinely interested in the position.