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- Tasks: Support clients in making positive health changes and manage referrals with excellent customer service.
- Company: Thrive Tribe empowers individuals to lead healthier lives through innovative wellbeing programmes.
- Benefits: Enjoy flexible working, tailored health support, and performance-related bonuses in a fun environment.
- Why this job: Join a passionate team making a real difference in people's lives while developing your career.
- Qualifications: Excellent communication skills and a caring nature are essential; experience in health support is a plus.
- Other info: This is a fully remote role with a zero hours contract, perfect for balancing work and life.
Join us on our journey to empower over a million people to change their behaviours and thrive!
At Thrive Tribe we deliver award-winning healthy lifestyle and wellbeing programmes that make people happier and healthier! It’s a really exciting time to join us as we begin to deliver the Heathier You NHS Diabetes Prevention Programme (NDPP) throughout the UK and we’re looking for a team of remote Triage and Support Officers to join us!
The NDPP programme is designed to support individuals to make long term behavioural change in order to help halt or reverse the progression of Type 2 Diabetes over a nine-month period. As Triage and Support Officer, you will be the first point of contact for our clients, providing excellent customer service and helping individuals get enrolled on the programme.
Like all roles at Thrive Tribe, you can expect your time at work to be fun, varied and challenging. We don’t like to stick to a firm JD as we know from experience that things change throughout the lifetime of a role and it gives our people the chance to play to their strengths
A typical day as a Triage and Support Officer might include:
- Delivering exceptional customer service whilst managing client referrals over the phone and electronically.
- Inputting all client referral details into our database accurately.
- Motivating service users to achieve their health outcomes, ensuring that all screening is carried out to the highest standards in accordance with NHS Code of Practice
- Working collaboratively with the rest of our National Diabetes Prevention Programme (NDPP) team as well as our partner organisations to create referral routes and help meet targets
- Prioritising key tasks depending on the needs of the service.
- Working with colleagues across all of our Thrive Tribe services to contribute to new projects and service developments – we’re always looking to share knowledge and resources!
- Ensuring due consideration is given to Information Governance and Clinical Governance legislation, requirements and guidance
- Helping us maintain the ethos of Thrive Tribe by driving our organisational culture forward across our services and using every opportunity to embed our values!
About you…
More than anything, we are looking for a team player who puts their heart in to their work. We’ve got some core values that run through everything we do, and we’d love it if they resonate with you too!
Be the change
You like helping people. You’ll be working with those who need help the most, empowering them to make positive changes to thrive.
Be effective
You’re patient and can adapt under pressure. Always happy to make time for other people. And have a great attitude.
Be happy
You recognise the power of a smile. You value a fun, supportive workplace and want to come to work raring to go (check out our rating on Glassdoor).
Be successful
You are motivated and driven. Happy working solo or as part of a team, you love meeting targets. And will be given opportunities to contribute and develop your career.
Be big-hearted
You want to make a difference. Working with a like-minded team of optimistic people, we want the same thing to do meaningful work and change lives.
We’re looking for someone with excellent customer service and communication skills. An empathetic and caring a nature is a must, and if you’ve got experience of supporting clients to make healthy lifestyles choices even better! However, we hire based on attitude over traditional skills and experience so if you feel you are right for the job we would love to hear from you.
Perks…
Every person makes Thrive Tribe the incredible place it is to work and play together, we’re unstoppable. Within our buzzing environment our talented people work hard but we ensure lots of fun is thrown in too! We offer you;
- Flexible working – we’re serious about life/work balance
- Tailored health and wellbeing support such as access to life coaching
Contract:Zero hours contract, bank/sessional staff.
Salary:£12.50 per hour base rate plus additional performance related bonuses.
Closing Date:The closing date for applications is Sunday 13th July, we reserve the right to close the opportunity early should we receive enough quality applicants.
Applicants will be contacted to outline the next stages of the process. Interviews are likely to take place in July.
To apply: Please attach your CV and a covering letter outlining why you are right for the position.
Location:These are fully remote, home-based positions. All equipment required to carry out the role will be provided.
Please note, the successful applicant will be required to have the right to work in the UK.
Learn more about Thrive Tribe: https://www.thrivetribe.org.uk/
We believe that every person has the right to thrive at work, which is why we are committed to equal employment opportunity and will not discriminate.Should you require any specific accommodations in the recruitment process please let us know in your application.
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Triage and Support Officer (Bank) Healthier You Diabetes Prevention · United Kingdom · employer: Thrive Tribe
Contact Detail:
Thrive Tribe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Triage and Support Officer (Bank) Healthier You Diabetes Prevention · United Kingdom ·
✨Tip Number 1
Familiarise yourself with the Healthier You NHS Diabetes Prevention Programme. Understanding its goals and how it operates will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully helped clients in the past. Think about specific situations where you made a positive impact, as this aligns perfectly with Thrive Tribe's values.
✨Tip Number 3
Connect with current or former employees on platforms like LinkedIn to gain insights into the company culture and what it’s like to work at Thrive Tribe. This can provide you with valuable information to tailor your approach.
✨Tip Number 4
Prepare to discuss how you embody Thrive Tribe's core values during your interview. Reflect on personal experiences that highlight your ability to be big-hearted, effective, and motivated, as these traits are crucial for the Triage and Support Officer role.
We think you need these skills to ace Triage and Support Officer (Bank) Healthier You Diabetes Prevention · United Kingdom ·
Some tips for your application 🫡
Understand the Role: Before applying, take the time to thoroughly read the job description for the Triage and Support Officer position. Understand the key responsibilities and the qualities Thrive Tribe is looking for in a candidate.
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role. Emphasise your customer service experience, communication skills, and any background in health or wellness support.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping others and how your values align with those of Thrive Tribe. Use specific examples to demonstrate your ability to motivate and support clients in making positive lifestyle changes.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Thrive Tribe
✨Show Your Passion for Helping Others
Thrive Tribe is all about empowering individuals to make positive changes. During the interview, share personal stories or experiences that highlight your passion for helping others, especially in health and wellbeing.
✨Demonstrate Excellent Communication Skills
As a Triage and Support Officer, you'll be the first point of contact for clients. Practice clear and empathetic communication during the interview, showcasing your ability to connect with people and provide exceptional customer service.
✨Be Prepared to Discuss Adaptability
The role requires you to manage various tasks and adapt under pressure. Be ready to discuss examples from your past where you've successfully navigated changing situations or priorities, demonstrating your flexibility and problem-solving skills.
✨Emphasise Teamwork and Collaboration
Thrive Tribe values collaboration across its services. Highlight your experience working in teams and how you contribute to a positive team culture. Mention any specific projects where teamwork led to successful outcomes.
