At a Glance
- Tasks: Provide exceptional customer service and support clients in their health journey.
- Company: Join Thrive Tribe, a vibrant team dedicated to empowering healthier lifestyles.
- Benefits: Flexible working hours, tailored wellbeing support, and performance bonuses.
- Other info: Fully remote role with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while enjoying a fun and supportive workplace.
- Qualifications: Great communication skills and a passion for helping others.
Join us on our journey to empower over a million people to change their behaviours and thrive!
At Thrive Tribe we deliver award-winning healthy lifestyle and wellbeing programmes that make people happier and healthier! It's a really exciting time to join us as we begin to deliver the Heathier You NHS Diabetes Prevention Programme (NDPP) throughout the UK and we're looking for a team of remote Triage and Support Officers to join us!
The NDPP programme is designed to support individuals to make long term behavioural change in order to help halt or reverse the progression of Type 2 Diabetes over a nine-month period. As Triage and Support Officer, you will be the first point of contact for our clients, providing excellent customer service and helping individuals get enrolled on the programme.
Like all roles at Thrive Tribe, you can expect your time at work to be fun, varied and challenging. We don't like to stick to a firm JD as we know from experience that things change throughout the lifetime of a role and it gives our people the chance to play to their strengths
A typical day as a Triage and Support Officer might include:
-
Delivering exceptional customer service whilst managing client referrals over the phone and electronically.
-
Inputting all client referral details into our database accurately.
-
Motivating service users to achieve their health outcomes, ensuring that all screening is carried out to the highest standards in accordance with NHS Code of Practice
-
Working collaboratively with the rest of our National Diabetes Prevention Programme (NDPP) team as well as our partner organisations to create referral routes and help meet targets
-
Prioritising key tasks depending on the needs of the service.
-
Working with colleagues across all of our Thrive Tribe services to contribute to new projects and service developments - we're always looking to share knowledge and resources!
-
Ensuring due consideration is given to Information Governance and Clinical Governance legislation, requirements and guidance
-
Helping us maintain the ethos of Thrive Tribe by driving our organisational culture forward across our services and using every opportunity to embed our values!
About you...
More than anything, we are looking for a team player who puts their heart in to their work. We've got some core values that run through everything we do, and we'd love it if they resonate with you too!
Be the change
You like helping people. You'll be working with those who need help the most, empowering them to make positive changes to thrive.
Be effective
You're patient and can adapt under pressure. Always happy to make time for other people. And have a great attitude.
Be happy
You recognise the power of a smile. You value a fun, supportive workplace and want to come to work raring to go (check out our rating on Glassdoor).
Be successful
You are motivated and driven. Happy working solo or as part of a team, you love meeting targets. And will be given opportunities to contribute and develop your career.
Be big-hearted
You want to make a difference. Working with a like-minded team of optimistic people, we want the same thing to do meaningful work and change lives.
We're looking for someone with excellent customer service and communication skills. An empathetic and caring a nature is a must, and if you've got experience of supporting clients to make healthy lifestyles choices even better! However, we hire based on attitude over traditional skills and experience so if you feel you are right for the job we would love to hear from you.
Perks...
Every person makes Thrive Tribe the incredible place it is to work and play together, we're unstoppable. Within our buzzing environment our talented people work hard but we ensure lots of fun is thrown in too! We offer you;
-
Flexible working - we're serious about life/work balance
-
Tailored health and wellbeing support such as access to life coaching
Contract:Zero hours contract, bank/sessional staff.
Salary:£14.42 per hour base rate plus additional performance related bonuses.
Closing Date:The closing date for applications is Sunday 8th November, we reserve the right to close the opportunity early should we receive enough quality applicants.
Applicants will be contacted to outline the next stages of the process. Interviews are likely to take place in November
Location:These are fully remote, home-based positions. All equipment required to carry out the role will be provided.
Please note, the successful applicant will be required to have the right to work in the UK.
Learn more about Thrive Tribe: https://www.thrivetribe.org.uk/
We believe that every person has the right to thrive at work, which is why we are committed to equal employment opportunity and will not discriminate.
Should you require any specific accommodations in the recruitment process please let us know in your application.
#J-18808-Ljbffr
Triage and Support Officer (Bank) employer: Thrive Tribe
Thrive Tribe is an exceptional employer that prioritises community health and well-being, offering a dynamic work culture where your contributions directly impact underserved populations. With flexible working arrangements, a focus on employee growth, and the opportunity to collaborate with diverse stakeholders, this role in Hampshire provides a meaningful and rewarding career path for those passionate about making a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Triage and Support Officer (Bank)
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Thrive Tribe and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Thrive Tribe and let us see your personality shine through!
We think you need these skills to ace Triage and Support Officer (Bank)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Thrive Tribe.
Get Familiar with Our Brand:Before applying, take some time to learn about Thrive Tribe and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Thrive Tribe
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Thrive Tribe.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Thrive Tribe will surely appreciate.
