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- Tasks: Support clients in their health journeys through onboarding and guidance.
- Company: Thrive Tribe empowers individuals to lead healthier lives with award-winning wellbeing programmes.
- Benefits: Enjoy flexible working, team events, health programmes, and discounts on various services.
- Why this job: Join a fun, supportive team making a real difference in people's lives.
- Qualifications: Experience in client support is preferred, but attitude and passion are key!
- Other info: Permanent, full-time role with two vacancies available; salary starts at £22,500.
The predicted salary is between 18000 - 27000 £ per year.
Join us on our journey to empower over a million people to change their behaviours and thrive! At Thrive Tribe, we deliver award-winning healthy lifestyle and wellbeing programmes that make people happier and healthier! We’re looking for a Triage and Support Officer to join our Thriving Nottingham service. Thriving Nottingham is an Integrated Wellbeing Service which has been supporting local residents since April 2024, with Smoking Cessation, Weight Management, Physical Activity, Child and Family programmes, and Health Coaching.
Like all roles at Thrive Tribe, you can expect your time at work to be fun, varied, and challenging. We don’t stick to a firm JD as we know from experience that things change throughout the lifetime of a role, and it gives our people the chance to play to their strengths.
A typical day as a Triage and Support Officer might include:
- Using a variety of systems and approaches to ensure clients get the best, positive, and client-centred approach when supporting them through our onboarding process.
- Offering guidance and support to clients both on the phone and in written format to ensure they are best aligned to the most appropriate health intervention offer for them and their needs. (Training will be provided if successful).
- Contacting clients daily who wish to start their journey with us, being a friendly, warm, and empathic voice that represents our service positively and correctly recording their information on our bespoke systems accurately and timely.
- Responding to requests for information from clients, partner organisations, and the public.
- Taking responsibility for your own training and development, that way we can make the biggest impact!
- Ensuring due consideration is given to Information Governance and Clinical Governance legislation, requirements, and guidance.
- Working with colleagues across all of our Thrive Tribe services to contribute to new projects and service developments – we’re always looking to share knowledge and resources!
- Helping us maintain the ethos of Thrive Tribe by driving our organisational culture forward across our services and using every opportunity to embed our values!
About you...
More than anything, we are looking for a team player who puts their heart into their work. We’ve got some core values that run through everything we do, and we’d love it if they resonate with you too!
- Be the change - You like helping people. You’ll be working with those who need help the most, empowering them to make positive changes to thrive.
- Be effective - You’re patient and can adapt under pressure. Always happy to make time for other people. And have a great attitude.
- Be happy - You recognise the power of a smile. You value a fun, supportive workplace and want to come to work raring to go (check out our rating on Glassdoor).
- Be successful - You are motivated and driven. Happy working solo or as part of a team, you love meeting targets. And will be given opportunities to contribute and develop your career.
- Be big-hearted - You want to make a difference. Working with a like-minded team of optimistic people, we want the same thing to do meaningful work and change lives.
To work with us in this role, you will need to have some delivery experience of supporting clients to make healthy lifestyle choices. However, we hire based on attitude over traditional skills and experience, so if you feel you are right for the job, we would love to hear from you!
Perks...
Every person makes Thrive Tribe the incredible place it is to work and play together; we’re unstoppable. Within our buzzing environment, our talented people work hard but we ensure lots of fun is thrown in too! We offer you:
- Flexible working model
- Regular events and team days, including ThriveFest!
- Employee Health and Wellbeing Programmes including access to life coaching
- Rewards portal offering discounts on shops, restaurants, and days out
- Pension and Life Insurance Schemes
- A day on us to live by our values!
Contract: permanent, full time 37.5 hrs (We have 2 vacancies)
Salary: Starting at £22,500
Closing Date: The closing date for applications is Wednesday 15th January 2025. Applicants will be contacted to outline the next stages of the process. Interviews are likely to take place 21st January at our Nottingham office.
Location: This job is based in Nottingham. You will be expected to work an evening per week and Saturdays on a rota basis.
Please note, the successful applicant will be required to have the right to work in the UK.
We believe that every person has the right to thrive at work, which is why we are committed to equal employment opportunity and will not discriminate. Should you require any specific accommodations in the recruitment process, please let us know in your application.
Triage and Support Officer employer: Thrive Tribe
Contact Detail:
Thrive Tribe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Triage and Support Officer
✨Tip Number 1
Familiarise yourself with Thrive Tribe's core values and mission. When you understand what drives the organisation, you can tailor your conversations and demonstrate how your personal values align with theirs during any interactions.
✨Tip Number 2
Prepare to showcase your experience in supporting clients with healthy lifestyle choices. Think of specific examples where you've made a positive impact, as this will help you stand out when discussing your suitability for the role.
✨Tip Number 3
Practice your communication skills, especially in a friendly and empathetic manner. Since you'll be the first point of contact for clients, being able to convey warmth and understanding over the phone or in writing is crucial.
✨Tip Number 4
Network with current or former employees of Thrive Tribe if possible. They can provide insights into the company culture and expectations, which can be invaluable in preparing for interviews and understanding what makes a successful Triage and Support Officer.
We think you need these skills to ace Triage and Support Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Triage and Support Officer position. Tailor your application to highlight how your skills and experiences align with what Thrive Tribe is looking for.
Showcase Relevant Experience: In your CV and cover letter, emphasise any previous experience you have in supporting clients or working in health and wellbeing. Use specific examples to demonstrate your ability to help others make positive lifestyle changes.
Reflect the Company Values: Thrive Tribe values being big-hearted, effective, happy, successful, and being the change. Make sure to weave these values into your application by providing examples of how you embody them in your work and personal life.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are important in a client-facing role.
How to prepare for a job interview at Thrive Tribe
✨Show Your Empathy
As a Triage and Support Officer, you'll be working with clients who need help. Make sure to demonstrate your ability to empathise and connect with people during the interview. Share examples of how you've supported others in the past.
✨Highlight Your Adaptability
Thrive Tribe values flexibility and the ability to adapt under pressure. Be prepared to discuss situations where you've had to adjust your approach or handle unexpected challenges effectively.
✨Emphasise Teamwork
This role requires collaboration with colleagues across various services. Talk about your experiences working in teams, how you contribute to group dynamics, and how you can help drive the organisational culture forward.
✨Demonstrate Your Passion for Health and Wellbeing
Since the role focuses on supporting clients in making healthy lifestyle choices, express your enthusiasm for health and wellbeing. Share any relevant experiences or initiatives you've been involved in that align with Thrive Tribe's mission.
