Primary Care Liaison Officer

Join us on our journey to empower over a million people to change their behaviours and thrive! At Thrive Tribe we deliver award-winning healthy lifestyle and wellbeing programmes that make people happier and healthier! Smokefree Hampshire is a smoking cessation service, which supports residents to quit smoking, vaping or nicotine use through a flexible, free 12-week programme, combining behavioural support with Nicotine Replacement Therapy (NRT). As we continue to grow and develop the service, we’re looking for a Primary Care Liaison Officer to join us. Like all roles at Thrive Tribe, you can expect your time at work to be fun, varied and challenging.

Typical day as a Primary Care Liaison Officer:

• Building strong relationships with GP practices, Primary Care Networks (PCNs), community pharmacies and wider healthcare professionals across Hampshire.
• Supporting Primary Care Colleagues to increase referrals into Smokefree Hampshire services and raise awareness of available support.
• Acting as a key point of contact for healthcare professionals and responding to partnership enquiries.
• Attending practice meetings, PCN meetings and healthcare forums to promote local stop smoking referral pathways, eligibility criteria and service offerings.
• Supporting healthcare professionals to deliver Very Brief Advice (VBA) and smoking cessation conversations.
• Identifying opportunities to improve referral pathways, engagement activity and client uptake across healthcare settings.
• Supporting healthcare professionals to refer patients who are recorded as smoking and on the waiting well list for surgery.
• Working collaboratively with Public Health teams, NHS partners and community organisations to support tobacco control priorities and reduce health inequalities.
• Generating and sharing service performance feedback, referral and outcome data with internal and external stakeholders as required.
• Briefing the marketing team on the development of required service resources, campaign materials and engagement content.
• Securing, organising and attending outreach and engagement events in line with local priorities and current strategy.
• Assisting in triaging clients into our service as required.
• Working with colleagues across all our Thrive Tribe service to contribute to new projects and service developments.
• Ensuring due consideration is given to Information Governance and Clinical Governance legislation, requirements and guidance.
• Helping us maintain the ethos of Thrive Tribe by driving our organisational culture forward across our services and using every opportunity to embed our values!

About you:

More than anything, we are looking for a team player who puts their heart into their work. We’ve got some core values that run through everything we do, and we’d love it if they resonate with you too!

• Be the change: You like helping people. You’ll be working with those who need help the most, empowering them to make positive changes to thrive.
• Be effective: You’re patient and can adapt under pressure. Always happy to make time for other people. And have a great attitude.
• Be happy: You recognise the power of a smile. You value a fun, supportive workplace and want to come to work raring to go.
• Be successful: You are motivated and driven. Happy working solo or as part of a team, you love meeting targets.
• Be big-hearted: You want to make a difference. Working with a like-minded team of optimistic people, we want the same thing to do meaningful work and change lives.

To work with us in this role, you will need to have some knowledge or experience in partnership working, stakeholder engagement, referral generation and/or healthcare engagement activity. Alongside an understanding of health inequalities and approaches to engaging priority populations into health improvement services. Bonus points if you have experience working with GP practices, Primary Care Networks (PCNs), pharmacies, local stop smoking services or wider healthcare systems!

We are looking for an outstanding Primary Care Liaison Officer, working across Hampshire. If you have experience building relationships within health, wellbeing or community services, then we’d love to hear from you! However, we hire based on attitude over traditional skills and experience so if you feel you are right for the job please submit an application.

Perks:

• Regular team events and activities, including ThriveFest and our annual Challenge Weekend.
• Flexible working – we’re serious about life/work balance.
• Tailored health and wellbeing support such as access to life coaching.
• Rewards portal offering discounts on shops, restaurants, and days out.
• Enhanced parental leave.
• 23 days holiday, increasing every year up to a maximum of 29 days (plus Bank Holidays!).
• A day on us to live by our values!

Contract: 37.5 hours per week, Permanent

Salary: £26,000 per annum

Closing Date: The closing date for applications is 30 June 2026. We reserve the right to close the opportunity early should we receive enough quality applicants. Applicants will be contacted to outline the next stages of the process. Interviews are likely to take place in early July.

To apply: Please attach your CV and a covering letter outlining why you are right for the position.

Location: Although the role involves working remotely, travel to stakeholder meetings, GP practices, healthcare settings and engagement activities is essential. Therefore, being based within Hampshire is an essential requirement for this role. A full UK driving licence and access to a vehicle is required. Please note, the successful applicant will be required to have the right to work in the UK.

We believe that every person has the right to thrive at work, which is why we are committed to equal employment opportunity and will not discriminate. Should you require any specific accommodations in the recruitment process please let us know in your application.