Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Empower clients to change their behaviours and support them through the Diabetes Prevention Programme.
- Company: Join Thrive Tribe, a fun and innovative health-focused organisation.
- Benefits: Flexible working, tailored wellbeing support, and 23+ days holiday.
- Other info: Regular team events and opportunities for personal growth.
- Why this job: Make a real difference in people's lives while enjoying a supportive team environment.
- Qualifications: Excellent customer service skills and a caring, empathetic nature.
The predicted salary is between 30000 - 40000 £ per year.
Join us on our journey to empower over a million people to change their behaviours and thrive! At Thrive Tribe we deliver award‑winning healthy lifestyle and wellbeing programmes that make people happier and healthier! It’s a really exciting time to join us as we begin to deliver the Healthier You NHS Diabetes Prevention Programme (NDPP) throughout the UK and we’re looking for a team of remote Triage and Support Officers to join us!
The NDPP programme is designed to support individuals to make long term behavioural change in order to help halt or reverse the progression of Type 2 Diabetes over a nine‑month period. As a Triage and Support Officer you will be the first point of contact for our clients, creating an excellent and safe experience for them.
Like all roles at Thrive Tribe, you can expect your time at work to be fun, varied and challenging. We don’t like to stick to a firm JD as we know from experience that things change throughout the lifetime of a role and it gives our people the chance to play to their strengths.
Responsibilities- Deliver exceptional customer service whilst managing client referrals over the phone and electronically.
- Support service users to start the National Diabetes Prevention Programme.
- Input client referral details into the database accurately.
- Motivate clients to achieve their health outcomes, ensuring that all screening is carried out to the highest standards in accordance with NHS Code of Practice.
- Work collaboratively with the NDPP team and partner organisations to create referral routes and help meet targets.
- Identify and maintain your own training needs.
- Work with colleagues across all Thrive Tribe services to contribute to new projects and service developments.
- Ensure due consideration is given to Information Governance and Clinical Governance legislation, requirements and guidance.
- Help us maintain the ethos of Thrive Tribe by driving our organisational culture forward across our services and embed our values.
- Be the change – You like helping people and will work with those who need help the most, empowering them to make positive changes.
- Be effective – You’re patient, can adapt under pressure, always happy to make time for others and have a great attitude.
- Be happy – You recognise the power of a smile, value a fun supportive workplace and are eager to go to work.
- Be successful – You are motivated and driven, enjoy meeting targets, and thrive working solo or as part of a team.
- Be big‑hearted – You want to make a difference and enjoy working with a like‑minded team to do meaningful work.
We’re looking for someone with excellent customer service and communication skills. An empathetic and caring nature is a must; if you bring the right attitude we would love to hear from you.
Perks- Regular team events & activities, including ThriveFest and our annual Challenge Weekend.
- Flexible working – serious about life/work balance.
- Tailored health and wellbeing support such as access to life coaching.
- Rewards portal offering discounts on shops, restaurants and days out.
- Enhanced parental leave.
- 23 days holiday, increasing every year up to a maximum of 29 days.
Diabetes Prevention Triage and Support Officer in London employer: Thrive Tribe
Contact Detail:
Thrive Tribe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Diabetes Prevention Triage and Support Officer in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, make sure you can clearly explain why you're the perfect fit for the Triage and Support Officer role. Keep it concise and engaging!
✨Tip Number 3
Show off your skills! If you get an interview, be ready to share examples of how you've delivered exceptional customer service or motivated others. Real-life stories can really make you stand out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Thrive Tribe family!
We think you need these skills to ace Diabetes Prevention Triage and Support Officer in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for helping others shine through! We want to see how you connect with our mission to empower people to make positive changes in their lives.
Tailor Your Experience: Make sure to highlight any relevant experience you have that aligns with the role. Whether it's customer service or health-related work, we want to know how your background makes you a great fit for the Triage and Support Officer position.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you the ideal candidate for this role at Thrive Tribe.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Thrive Tribe.
How to prepare for a job interview at Thrive Tribe
✨Know the Programme Inside Out
Before your interview, make sure you understand the Healthier You NHS Diabetes Prevention Programme. Familiarise yourself with its goals and how it supports individuals in making long-term behavioural changes. This will show your genuine interest in the role and help you answer questions more effectively.
✨Showcase Your Empathy
As a Triage and Support Officer, empathy is key. Prepare examples from your past experiences where you've helped others or provided exceptional customer service. Highlight how you can connect with clients and motivate them to achieve their health outcomes.
✨Demonstrate Adaptability
Thrive Tribe values flexibility, so be ready to discuss times when you've adapted to changing situations. Share specific instances where you successfully managed pressure or adjusted your approach to meet client needs, showcasing your ability to thrive in a dynamic environment.
✨Emphasise Team Collaboration
Collaboration is crucial in this role. Think of examples where you've worked effectively within a team or partnered with others to achieve a common goal. Be prepared to discuss how you can contribute to the NDPP team and help create referral routes while maintaining a positive workplace culture.