Engagement Officer

Join us on our journey to empower over a million people to change their behaviours and thrive! At Thrive Tribe we deliver award-winning healthy lifestyle and wellbeing programmes that make people happier and healthier! We’re looking for an Engagement Officer to join our ONE YOU EAST SUSSEX service. Our service is designed to support residents of East Sussex to access the support they need to improve their health.

As an Engagement Officer, you will be required to develop strong relationships with healthcare professionals/organisations/services across East Sussex, promoting the service and supporting the generation of referrals into the service. You’ll be required to cultivate effective partnerships to support our aims of providing effective weight management programmes that deliver to the residents of East Sussex, particularly for our key population groups and demographic areas.

Like all roles at Thrive Tribe, you can expect your time at work to be fun, varied and challenging. We don’t like to stick to a firm JD as we know from experience that things change throughout the lifetime of a role and it gives our people the chance to play to their strengths.

A typical day as an Engagement Officer might include:

• Forming, developing and maintaining relationships with healthcare professionals across the integrated care system (ICS), including the integrated care board (ICB) at Primary Care Network (PCN) level, GP Practice level, and NHS Trust level (secondary care; acute and community).
• With strategic guidance from the Engagement Lead to maximise promotional activity and referral generation, implement our marketing and communications strategy, to ensure the service meets its key performance indicators.
• Adopt a highly strategic and targeted approach to healthcare engagement and partnership management, aligned to the service's focus on key priority groups and populations.
• Present to key stakeholders across the system, to support referral generation into the service. You must be comfortable in providing training in a group setting (Training will be provided).
• Attending networking/outreach events and relevant healthcare professional meetings (e.g. PCN meetings, health/weight management promotion events) in East Sussex, to share information about the service and programmes, ensuring colleagues in primary and secondary care are aware of the eligibility criteria, referral routes, the efficacy of the programmes, embedding our place within the system, as a valuable contributing partner.
• Engage in joined up working with primary and secondary care to develop effective and efficient referral routes into the programme.
• Using population health data to identify key priority groups in order to focus referral generation activities (strategic thinking and application is essential).
• Generating and sharing service performance feedback, referral and outcome data with primary and secondary care settings.
• Working together with primary care colleagues to create targeted messages/letters to patients, whilst supporting their population health goals.
• Administrative tasks to support our exercise pathway, such as processing new referrals, emailing new referrals programme details, logging weights on our database, and managing related queries from service users.
• Working with colleagues across all of our Thrive Tribe services to contribute to new projects and service developments – we’re always looking to share knowledge and resources!
• Ensuring due consideration is given to Information Governance and Clinical Governance legislation, requirements and guidance.
• Helping us maintain the ethos of Thrive Tribe by driving our organisational culture forward across our services and using every opportunity to embed our values!

More than anything, we are looking for a team player who puts their heart into their work. We’ve got some core values that run through everything we do, and we’d love it if they resonate with you too!

• Be the change: You like helping people. You’ll be working with those who need help the most, empowering them to make positive changes to thrive.
• Be effective: You’re patient and can adapt under pressure. Always happy to make time for other people. And have a great attitude.
• Be happy: You recognise the power of a smile. You value a fun, supportive workplace and want to come to work raring to go.
• Be successful: You are motivated and driven. Happy working solo or as part of a team, you love meeting targets. And will be given opportunities to contribute and develop your career.
• Be big-hearted: You want to make a difference. Working with a like-minded team of optimistic people, we want the same thing to do meaningful work and change lives.

To work with us in this role you will need to have some delivery experience of supporting clients to make healthy lifestyle choices. However, we hire based on attitude over traditional skills and experience so if you feel you are right for the job we would love to hear from you!

Every person makes Thrive Tribe the incredible place it is to work and play together, we’re unstoppable. Within our buzzing environment our talented people work hard but we ensure lots of fun is thrown in too! We offer you:

• Regular team events and activities, including ThriveFest and our annual Challenge Weekend (for those who want to put their fitness to the test!).
• Flexible working – we’re serious about life/work balance.
• Tailored health and wellbeing support such as access to life coaching.
• Rewards portal offering discounts on shops, restaurants, and days out.
• Enhanced parental leave.
• 23 days holiday, increasing every year up to a maximum of 29 days (plus Bank Holidays!).
• And last but not least, a day on us to live by our values!

Contract: Permanent. Full time (37.5 hours) OR 30 hours will also be considered for the correct candidate.

Salary: £23,810 for the full-time position.

Closing Date: 9am on Tuesday 10th Feb. Applicants will be contacted to outline the next stages of the process. Interviews are likely to take place on either Thursday 12th or Friday 13th Feb over teams. This will be a 30-40 minute remote interview.

Location: East Sussex with frequent travel across the county, a full driving license is a MUST. Please note, the successful applicant will be required to have the right to work in the UK.

Got a question? Please contact Lisa.Playford@oneyoueastsussex.org.uk Engagement Lead. We believe that every person has the right to thrive at work, which is why we are committed to equal employment opportunity and will not discriminate. Should you require any specific accommodations in the recruitment process please let us know in your application.