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- Tasks: Empower individuals to change their behaviours and support them through the Diabetes Prevention Programme.
- Company: Join Thrive Tribe, a fun and supportive team dedicated to health and wellbeing.
- Benefits: Flexible working, tailored health support, and 23 days holiday plus perks.
- Other info: Part-time roles available until November 2026 with potential for extension.
- Why this job: Make a real difference in people's lives while enjoying a vibrant work culture.
- Qualifications: Excellent customer service skills and a caring, empathetic nature.
The predicted salary is between 23810 - 23810 £ per year.
Join us on our journey to empower over a million people to change their behaviours and thrive! At Thrive Tribe we deliver award‑winning healthy lifestyle and wellbeing programmes that make people happier and healthier! It’s a really exciting time to join us as we begin to deliver the Healthier You NHS Diabetes Prevention Programme (NDPP) throughout the UK and we’re looking for a team of remote Triage and Support Officers to join us!
The NDPP programme is designed to support individuals to make long term behavioural change in order to help halt or reverse the progression of Type 2 Diabetes over a nine‑month period. As a Triage and Support Officer you will be the first point of contact for our clients, creating an excellent and safe experience for them. Like all roles at Thrive Tribe, you can expect your time at work to be fun, varied and challenging.
Responsibilities
- Deliver exceptional customer service whilst managing client referrals over the phone and electronically.
- Support service users to start the National Diabetes Prevention Programme.
- Input client referral details into the database accurately.
- Motivate clients to achieve their health outcomes, ensuring that all screening is carried out to the highest standards in accordance with NHS Code of Practice.
- Work collaboratively with the NDPP team and partner organisations to create referral routes and help meet targets.
- Identify and maintain your own training needs.
- Work with colleagues across all Thrive Tribe services to contribute to new projects and service developments.
- Ensure due consideration is given to Information Governance and Clinical Governance legislation, requirements and guidance.
- Help us maintain the ethos of Thrive Tribe by driving our organisational culture forward across our services and embed our values.
About you
- Be the change – You like helping people and will work with those who need help the most, empowering them to make positive changes.
- Be effective – You’re patient, can adapt under pressure, always happy to make time for others and have a great attitude.
- Be happy – You recognise the power of a smile, value a fun supportive workplace and are eager to go to work.
- Be successful – You are motivated and driven, enjoy meeting targets, and thrive working solo or as part of a team.
- Be big‑hearted – You want to make a difference and enjoy working with a like‑minded team to do meaningful work.
We’re looking for someone with excellent customer service and communication skills. An empathetic and caring nature is a must; if you bring the right attitude we would love to hear from you.
Perks
- Regular team events & activities, including ThriveFest and our annual Challenge Weekend.
- Flexible working – serious about life/work balance.
- Tailored health and wellbeing support such as access to life coaching.
- Rewards portal offering discounts on shops, restaurants and days out.
- Enhanced parental leave.
- 23 days holiday, increasing every year up to a maximum of 29 days (plus Bank Holidays).
- A day on us to live by our values.
Contract
We have two part‑time, fixed term positions available until November 2026 (with possible extension). Please indicate on your application how many hours you are able to work per week.
Salary £23,810 pro‑rata.
Closing Date The closing date for applications is Sunday 15th May. We reserve the right to close the opportunity early should we receive enough quality applicants. We believe that every person has the right to thrive at work, which is why we are committed to equal employment opportunity and will not discriminate. Should you require any specific accommodations in the recruitment process please let us know.
Diabetes Prevention Triage and Support Officer employer: Thrive Tribe
Contact Detail:
Thrive Tribe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Diabetes Prevention Triage and Support Officer
✨Tip Number 1
Get to know the company! Before your interview, dive into Thrive Tribe's mission and values. This will help you connect with the team and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! As a Triage and Support Officer, you'll be chatting with clients all day. Role-play with a friend or family member to get comfortable with the types of conversations you might have.
✨Tip Number 3
Show off your empathy! During interviews, share stories that highlight your caring nature and how you've helped others in the past. This will resonate well with Thrive Tribe's ethos of being big-hearted.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our amazing team at Thrive Tribe!
We think you need these skills to ace Diabetes Prevention Triage and Support Officer
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for helping others shine through! We want to see how much you care about making a difference in people's lives, especially when it comes to health and wellbeing.
Tailor Your Application: Make sure to customise your application to fit the role of Triage and Support Officer. Highlight your customer service skills and any relevant experience that shows you can motivate and support clients effectively.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets your key messages across without unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Thrive Tribe.
How to prepare for a job interview at Thrive Tribe
✨Know the Programme Inside Out
Before your interview, make sure you understand the Healthier You NHS Diabetes Prevention Programme. Familiarise yourself with its goals and how it supports individuals in making long-term behavioural changes. This knowledge will show your genuine interest in the role and help you answer questions confidently.
✨Showcase Your Empathy
As a Triage and Support Officer, empathy is key. Prepare examples from your past experiences where you've helped others or provided exceptional customer service. Highlight how you can connect with clients and motivate them to achieve their health outcomes.
✨Demonstrate Adaptability
Thrive Tribe values flexibility, so be ready to discuss times when you've adapted to changing situations or pressures. Share specific instances where you successfully managed multiple tasks or adjusted your approach to meet client needs.
✨Emphasise Team Collaboration
Collaboration is crucial in this role. Think of examples where you've worked effectively within a team or partnered with others to achieve a common goal. Be prepared to discuss how you can contribute to new projects and service developments at Thrive Tribe.