Community Lead (North Hampshire)

Join us on our journey to empower over a million people to change their behaviours and thrive! At Thrive Tribe we deliver award-winning healthy lifestyle and wellbeing programmes that make people happier and healthier! We’re looking for a Community Lead (North Hampshire) to join our Smokefree Hampshire service. As Community Lead (North Hampshire), you'll lead a team of practitioners, helping them deliver evidence-based smoking cessation support that changes lives across the region.

Working closely with our Head of Service, you'll balance day-to-day operational leadership with longer-term service improvement. You'll use insight and performance data to identify opportunities, remove barriers and support your team to achieve consistently high performance. Like all roles at Thrive Tribe, you can expect your time at work to be fun, varied and challenging.

A typical day as a Community Lead might include:

• Lead a Winning Team: Lead a high-performing team by creating an environment where people feel valued, supported, challenged and accountable for delivering the very best outcomes. Set clear expectations, helping every practitioner understand what great looks like, how success is measured, and how they contribute to the wider service. Coach and develop your team to build confidence, capability and consistently high performance, recognising success, addressing challenges early and supporting people to achieve their potential. Foster a culture of openness, collaboration and continuous learning, where people feel empowered to share ideas, challenge constructively and improve together.
• Drive Performance: Lead the operational delivery of the service across your locality, ensuring it consistently delivers against contractual objectives, local priorities and key performance indicators. Use data, insight and local intelligence to identify opportunities, remove barriers and improve performance. Maintain a close understanding of team and service performance, taking timely action to improve referrals, waiting times, quit dates and service user outcomes. Work collaboratively with the wider Smokefree Hampshire Leadership Team and Head of Service, taking collective ownership of the service, sharing learning, escalating risks early and contributing to solutions that strengthen performance across Hampshire.
• Deliver Outstanding Quality: Ensure every service user receives safe, evidence-based and person-centred smoking cessation support, delivered in line with national guidance and local service standards. Create a culture where quality, professionalism and continuous improvement are embedded in everyday practice. Maintain high standards of clinical governance, safeguarding, information governance and record keeping, taking prompt action to address concerns and manage risk appropriately. Use audits, service user feedback, incidents and service insight to identify learning, share best practice and improve the quality and consistency of the service.
• Build Trusted Partnerships: Build and maintain strong relationships with GP practices, pharmacies, NHS partners, community organisations and other local stakeholders to increase referrals and improve access to the service. Act as an ambassador for Smokefree Hampshire, ensuring the service remains visible, responsive and trusted within the communities we serve. Work with local partners to improve access for priority populations and reduce health inequalities. Share knowledge and collaborate with colleagues across Thrive Tribe, recognising that the best outcomes are achieved through strong partnerships and collective working.
• Working as One Team: Work collaboratively with the wider Smokefree Hampshire Leadership Team and Head of Service, taking collective ownership of the service and recognising that the best outcomes are achieved when we work as one team. Share learning, experience and best practice, supporting colleagues and contributing to a consistent approach across the service. Support the successful implementation of new initiatives, pathways and ways of working, helping your team embrace change positively and confidently. Contribute to the ongoing development of Smokefree Hampshire by identifying opportunities to improve quality, efficiency and the experience of the people we support. Work with colleagues across all of our Thrive Tribe services to contribute to new projects and service developments.

About you... More than anything, we're looking for someone who is passionate about helping people succeed. Whether that's the practitioners you lead, the partners you work with or the people who use our service, you'll care about making a positive difference every day. Our values underpin everything we do, and we'd love them to resonate with you too.

• Be the change: You like helping people. You’ll be working with those who need help the most, empowering them to make positive changes to thrive.
• Be effective: You’re patient and can adapt under pressure. Always happy to make time for other people. And have a great attitude.
• Be happy: You recognise the power of a smile. You value a fun, supportive workplace and want to come to work raring to go.
• Be successful: You are motivated and driven. Happy working solo or as part of a team, you love meeting targets.
• Be big-hearted: You want to make a difference. Working with a like-minded team of optimistic people, we want the same thing to do meaningful work and change lives.

To thrive in this role, you'll bring experience of leading people and delivering results, ideally within a health, wellbeing or public health setting. You'll be confident building relationships, using data to drive performance, and working collaboratively with partners to improve access and outcomes for the people we support. You'll also understand health inequalities and the importance of reaching underserved communities, with a genuine commitment to delivering inclusive, person-centred services.

Perks... Every person makes Thrive Tribe the incredible place it is to work and play together, we’re unstoppable. Within our buzzing environment our talented people work hard but we ensure lots of fun is thrown in too! We offer you; Regular team events and activities, including ThriveFest and our annual Challenge Weekend. Flexible working – we’re serious about life/work balance. Tailored health and wellbeing support such as access to life coaching. Rewards portal offering discounts on shops, restaurants, and days out. Enhanced parental leave. 23 days holiday, increasing every year up to a maximum of 29 days (plus Bank Holidays!). A day on us to live by our values!

Contract: Permanent, full-time (37.5 hours per week). Salary: £31,000 per annum. Closing Date: The closing date for applications is 31 August 2026. We reserve the right to close the opportunity early should we receive enough quality applicants. Applicants will be contacted to outline the next stages of the process. Interviews are likely to take place in early September. Location: Although the role involves working remotely, travel across the region for meetings and to support clinics and events is a key part of the role, and so, being based within Hampshire is an essential requirement for this role. A full UK driving licence and access to a vehicle is required.

Please note, the successful applicant will be required to have the right to work in the UK. Learn more about us at smokefreehampshire.co.uk. We believe that every person has the right to thrive at work, which is why we are committed to equal employment opportunity and will not discriminate. Should you require any specific accommodations in the recruitment process please let us know in your application.