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- Tasks: Support clients in their health journeys and ensure a positive onboarding experience.
- Company: Thrive Tribe empowers individuals to lead healthier lives through innovative wellbeing programmes.
- Benefits: Enjoy flexible working, team events, tailored health support, and up to 29 days holiday!
- Why this job: Join a fun, supportive team making a real difference in people's lives.
- Qualifications: Excellent communication skills and a caring nature are essential; experience in health support is a plus.
- Other info: Fluency in Polish, Punjabi, Arabic, or Urdu is desirable but not required.
The predicted salary is between 24000 - 24000 £ per year.
Join us on our journey to empower over a million people to change their behaviours and thrive!
At Thrive Tribe we deliver award-winning healthy lifestyle and wellbeing programmes that make people happier and healthier.
Our programmes are designed to support individuals and families to improve their health behaviours and make sustainable changes to their lifestyle. The support we offer consists of the following services…
– Adult weight management
– Stop Smoking Support
– Tailored physical activity programmes
Residents across the areas that we support, will be able to benefit from a variety of our established pathways and products, including Gloji, Slimming World and MAN v FAT Football. As a Client Navigator you will be the first point of contact for our clients, creating an excellent and safe experience for them.
Like all roles at Thrive Tribe, you can expect your time at work to be fun, varied and challenging. We do not like to stick to a firm JD as we know from experience that things change throughout the lifetime of a role, and it gives our people the chance to play to their strengths.
A typical day as a Client Navigator might include:
· Supporting clients through our onboarding process, ensuring they get a positive and client-centred approach
· Motivating clients to achieve their health outcomes, ensuring that all screening is carried out to the highest standards
· Offering guidance and support to clients to ensurethey are aligned to the most appropriate health intervention pathway for them and their needs
· Using our case management system to accurately record referral information and ensure any case updates are recorded in a timely manner
· Responding to requests for information from clients, partner organisations and the general public
· Taking responsibility for your own training and development, that way we can make the biggest impact
· Working with colleagues across all of our Thrive Tribe services to contribute to new projects and service developments – we’re always looking to share knowledge and resources!
· Ensuring due consideration is given to Information Governance and Clinical Governance legislation, requirements and guidance
· Helping us maintain the ethos of Thrive Tribe by driving our organisational culture forward across our services and using every opportunity to embed our values!
About you…
More than anything, we are looking for a team player who puts their heart into their work. We’ve got some core values that run through everything we do, and we’d love it if they resonate with you too!
Be the change
You like helping people. You’ll be working with those who need help the most, empowering them to make positive changes to thrive.
Be effective
You’re patient and can adapt under pressure. Always happy to make time for other people and have a great attitude.
Be happy
You recognise the power of a smile. You value a fun, supportive workplace and want to come to work raring to go (check out our rating on Glassdoor).
Be successful
You are motivated and driven. Happy working solo or as part of a team, you love meeting targets and will be given opportunities to contribute and develop your career.
Be big-hearted
You want to make a difference. Working with a like-minded team of optimistic people, you want to engage in meaningful work and change lives.
Although not essential, so that we can best support the needs of our clients, we are particularly keen to hear from applicants who are fluent in Polish, Punjabi, Arabic, or Urdu.
We’re looking for someone with excellent customer service and communication skills. An empathetic and caring a nature is a must, and if you’ve got experience of supporting clients to make healthy lifestyles choices even better! However, we hire based on attitude over traditional skills and experience so if you feel you are right for the job we would love to hear from you.
Our telephone lines are open between 8am – 8pm Monday to Friday, and between 9am – 4pm on Saturday and Sunday, therefore we are particularly looking to hear from applicants who can offer some flexibility regarding their work pattern.
Perks…
Every person makes Thrive Tribe the incredible place it is to work and play together, we’re unstoppable. Within our buzzing environment our talented people work hard but we ensure lots of fun is thrown in too! We offer you;
· Regular team events and activities, including ThriveFest and our annual Challenge Weekend (for those who want to put their fitness to the test!)
· Flexible working – we’re serious about life/work balance
· Tailored health and wellbeing support such as access to life coaching
· Rewards portal offering discounts on shops, restaurants, and days out
· Enhanced parental leave
· 23 days holiday increasing every year up to a maximum of 29 days (plus Bank Holidays!)
· And last but not least, a day on us to live by our values!
Contract: We have 1 x Full-time (37.5 hours) Fixed-termposition until March 31st 2026available . We can offer some flexibility outside of usual working hours, to align with our telephone opening hours as outlined above.
Salary: Starting at £24,000 per annum (Rising through annual increments).
Closing Date: The closing date for applications is Friday 1st of August We reserve the right to close the opportunity early should we receive enough quality applicants.
Applicants will be contacted to outline the next stages of the process.
Location: Remote
Please note, the successful applicant will be required to have the right to work in the UK.
Learn more about Thrive Tribe: https://www.thrivetribe.org.uk/
Got a question? If you’d like an informal chat about the opportunity, we would love to hear from you! Please contact Sara Courtney onsara@gloji.co.uk
We believe that every person has the right to thrive at work, which is why we are committed to equal employment opportunity and will not discriminate. Should you require any specific accommodations in the recruitment process please let us know in your application.
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Client Navigator Stratford · employer: Thrive Tribe
Contact Detail:
Thrive Tribe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Navigator Stratford ·
✨Tip Number 1
Familiarise yourself with Thrive Tribe's core values and mission. When you understand what drives the organisation, you can tailor your conversations and demonstrate how your personal values align with theirs during any interactions.
✨Tip Number 2
Engage with Thrive Tribe on social media platforms. Commenting on their posts or sharing relevant content can help you get noticed and show your genuine interest in their work and community.
✨Tip Number 3
Prepare to discuss your experience in customer service and client support. Think of specific examples where you've helped others achieve their goals, as this will resonate well with the role of a Client Navigator.
✨Tip Number 4
Be ready to showcase your adaptability and problem-solving skills. Since the role involves a variety of tasks, demonstrating your ability to handle different situations with a positive attitude will set you apart from other candidates.
We think you need these skills to ace Client Navigator Stratford ·
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and expectations of a Client Navigator. Tailor your application to highlight how your skills and experiences align with these requirements.
Showcase Relevant Experience: Emphasise any previous experience in customer service, health support, or community engagement. Use specific examples to demonstrate how you've helped others achieve their goals, as this aligns with Thrive Tribe's mission.
Express Your Values: Thrive Tribe values team players who are big-hearted and motivated. In your application, share personal anecdotes that reflect these values and illustrate your passion for helping others.
Proofread Your Application: Before submitting, make sure to proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a role that involves client interaction.
How to prepare for a job interview at Thrive Tribe
✨Show Your Passion for Helping Others
As a Client Navigator, your role revolves around empowering clients to make positive changes. Be sure to express your genuine passion for helping others during the interview. Share personal stories or experiences that highlight your commitment to supporting individuals in their health journeys.
✨Demonstrate Adaptability and Team Spirit
Thrive Tribe values flexibility and teamwork. Prepare examples of how you've adapted to changing situations in previous roles or how you've collaborated with colleagues to achieve common goals. This will show that you can thrive in a dynamic environment.
✨Emphasise Your Communication Skills
Excellent customer service and communication skills are crucial for this role. Be ready to discuss how you've effectively communicated with clients or team members in the past. Consider role-playing scenarios where you might need to provide guidance or support to clients.
✨Align with Thrive Tribe's Values
Familiarise yourself with Thrive Tribe's core values: Be the change, Be effective, Be happy, Be successful, and Be big-hearted. During the interview, relate your personal values and experiences to these principles, demonstrating that you're not just a fit for the role but also for the company culture.
