At a Glance
- Tasks: Service and maintain fire and security systems while delivering top-notch customer service.
- Company: Join a growing team in the fire and security industry with a focus on safety.
- Benefits: Competitive salary, company benefits, and opportunities for professional growth.
- Other info: Dynamic role with a 24-hour emergency call-out rota and excellent career progression.
- Why this job: Make a real difference by ensuring safety and security in your community.
- Qualifications: Experience with fire and security systems and strong communication skills.
Due to continued growth, we are looking for an experienced Service & Commissioning Engineer to join our Fire & Security team.
Covering Oxford and surrounding areas, you will be responsible for servicing, maintaining, fault finding, and commissioning a wide range of fire, life safety, and electronic security systems. You will also undertake small installation works while ensuring exceptional customer service and compliance with all relevant industry standards.
Key Responsibilities
- Service, maintain, and fault find on Fire Detection, Portable Fire Extinguishers, Access Control, Door Entry, CCTV, Intruder Alarm, and Emergency Lighting systems.
- Carry out small installation and commissioning works where required.
- Diagnose faults and carry out effective repairs to minimise system downtime.
- Ensure all work complies with current British Standards, BAFE/NSI requirements, and company procedures.
- Complete accurate service reports and documentation using company systems.
- Participate in the 24-hour emergency call-out rota.
- Deliver a professional and customer-focused service at all times.
- Communicate clearly with customers, providing updates and technical advice where required.
- Work closely with the Service Coordinator and Team Manager to ensure client expectations and SLAs are achieved.
- Carry out site surveys alongside Installation Engineers when required.
- Ensure all work is carried out safely and in accordance with Health & Safety legislation.
- Follow company quality procedures and policies, including the management of false alarms.
- Maintain company vehicle, tools, and equipment to a high standard.
What We're Looking For
- Proven experience servicing and maintaining Fire & Security systems.
- Experience working on:
- Fire Detection Systems
- Portable Fire Extinguishers
- Access Control
- CCTV
- Intruder Alarm Systems
- Emergency Lighting
- Strong fault-finding and diagnostic skills.
- Good understanding of British Standards and BAFE/NSI Codes of Practice.
- Ability to interpret technical drawings and specifications.
- Excellent customer service and communication skills.
- Strong organisational and time management skills.
- Good IT skills with experience completing digital reports and service documentation.
- Good understanding of Health & Safety requirements.
- Full UK Driving Licence.
Desirable
- CSCS Card (or equivalent).
- Manufacturer or product-specific training.
- Experience commissioning Fire & Security systems.
For further information on the role and the company, please APPLY NOW or get in touch with Rhymel Henderson for a confidential discussion.
Service Engineer in Oxford employer: Thrive SW
Thrive SW is an exceptional employer, offering a dynamic work culture that prioritises employee development and satisfaction. Located in the beautiful region of South Devon and Cornwall, we provide our Fire & Security Engineers with opportunities for growth through ongoing training and support, while also ensuring a healthy work-life balance. Join us to be part of a team that values excellence in service and fosters a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Engineer in Oxford
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like Service Engineer. Plus, you can showcase your passion and familiarity with the latest trends!
✨Connect with Industry Experts
Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like Thrive SW. Don’t hesitate to reach out and ask for insights or informational interviews!
✨Polish Your Online Presence
Make sure your online presence reflects your skills in security services – think certifications, relevant projects, or coursework. Share your expertise through blogs or posts discussing recent trends in security. This will make you stand out to employers searching for full-time Service Engineer candidates.
✨Directly Apply to Thrive SW
Don’t forget to apply for the Service Engineer role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining Thrive SW.
We think you need these skills to ace Service Engineer in Oxford
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Thrive SW. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Thrive SW.
How to prepare for a job interview at Thrive SW
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Thrive SW.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Thrive SW.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Thrive SW.
