At a Glance
- Tasks: Manage hard services across multiple buildings, ensuring compliance and client satisfaction.
- Company: Leading Facilities Management provider with a focus on inclusivity.
- Benefits: Competitive salary, car allowance, and great benefits package.
- Other info: Opportunity for career growth in a supportive environment.
- Why this job: Join a dynamic team and make a real impact in facilities management.
- Qualifications: Experience in account or contract management within hard services.
The predicted salary is between 55000 - 60000 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
Hard Services Facilities Account Manager Bristol Area £55-60k plus car allowance Great Benefits
Are you working in the Hard Services Facilities sector as either an Account Manager or Contract Manager and looking for a new opportunity covering a large contract/account in Bristol? If so, this could be for you. This Facilities Management provider is currently recruiting for an Account Manager to oversee the Hard Services on a number of Managed Buildings in and around Bristol.
Working closely with the Regional Team, the role shall ensure contractual compliance, commercial success and that required safety standards are met. Establishing and maintaining client and stakeholder relationships is pivotal to the success of the role. The portfolio consists of Managed buildings in and around Bristol and Bath.
Key Accountabilities- Financial / Commercial
- Deliver the cost and revenue expectations of the contract
- Ensure timely and accurate invoicing
- Partake in central office contract and financial reviews monthly or when required
- People
- Head up a team providing hard FM services to 7 buildings (managed offices with some retail parts).
- The team consists of static and mobile engineers
- Keep the Operations Manager fully aware of the contract progress and ensure immediate notification of any delays, adverse trends or problems needing senior management response
- Customer Satisfaction
- Keep clients regularly informed and ensure client expectations are managed
- Chair regular contract review meetings and issue notes/minutes
- Maintain accurate records of communication
- Monitor the nature and volume of any service failures reported and ensure all justifiable complaints are speedily responded to and resolved
- Maintain a close working relationship with the client and key stakeholders
- Corporate Policy
- Ability to delegate
- Leadership – lead by example, demonstrate trust in the team
- Expertise in role
- Good communication skills
Hard Services FM Account Manager employer: Thrive SW
As a leading Facilities Management provider, we pride ourselves on fostering a supportive and inclusive work culture that values employee growth and development. Our Bristol-based team enjoys competitive benefits, including a car allowance, and the opportunity to manage a diverse portfolio of managed buildings, ensuring both professional satisfaction and a meaningful impact in the community. Join us to be part of a dynamic environment where your leadership skills can shine and contribute to our commitment to excellence in service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Hard Services FM Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the Hard Services Facilities sector. Attend industry events or join relevant online groups. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to client relationships and safety standards. This will help you tailor your answers and show them you're the perfect fit for the role.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience as an Account Manager or Contract Manager aligns with their needs. Highlight your successes in managing teams and delivering on financial expectations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Hard Services FM Account Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Hard Services Facilities sector. Highlight your experience as an Account Manager or Contract Manager, and don’t forget to showcase your achievements in managing large contracts. We want to see how you’ve delivered on financial expectations and client satisfaction!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your experience with managing teams and maintaining client relationships, and show us your passion for delivering top-notch facilities management services.
Showcase Your Communication Skills:Since good communication is key in this role, make sure your application reflects that. Use clear and concise language, and structure your documents well. We want to see that you can convey information effectively, just like you would in regular contract review meetings!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll be able to keep track of your application status. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Thrive SW
✨Know Your Hard Services Inside Out
Make sure you brush up on your knowledge of hard services facilities management. Understand the key aspects of the role, such as contractual compliance and safety standards. Being able to discuss these topics confidently will show that you're serious about the position.
✨Showcase Your Leadership Skills
As an Account Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, especially in challenging situations. Highlight your ability to delegate effectively and maintain team morale.
✨Client Relationship Management is Key
Be ready to discuss how you've built and maintained client relationships in previous roles. Think of specific instances where you’ve turned around a difficult situation or exceeded client expectations. This will demonstrate your customer satisfaction focus.
✨Prepare for Financial Discussions
Since financial performance is crucial, brush up on your understanding of cost and revenue management. Be prepared to talk about how you've ensured timely invoicing and participated in financial reviews. This will show that you can handle the commercial aspects of the role.
