At a Glance
- Tasks: Coordinate maintenance requests and manage job progress for a dynamic facilities team.
- Company: Join a growing FM & Small Works division with a supportive culture.
- Benefits: Enjoy a competitive salary and a fantastic benefits package.
- Other info: Fast-paced environment with opportunities for growth and development.
- Why this job: Be the central point of contact and make a real difference in facilities management.
- Qualifications: Experience in Help Desk or FM Coordination, with strong organisational skills.
The predicted salary is between 30000 - 35000 £ per year.
We are currently recruiting for a Help Desk Coordinator to join a growing FM & Small Works division. This is a key role within the business, responsible for managing the full lifecycle of reactive maintenance jobs from logging works through to completion, invoicing, and client updates. The successful candidate will act as the central point of coordination between clients, engineers, subcontractors, and management, ensuring all works are completed efficiently and within agreed SLAs and KPIs.
Key Responsibilities
- Log and manage maintenance requests via phone, email, and client portals.
- Schedule engineers and subcontractors for reactive and planned works.
- Monitor job progress and ensure attendance targets are achieved.
- Update client portals and provide progress updates.
- Review job sheets, reports, and compliance documentation.
- Raise follow-on quotations and assist with invoicing processes.
- Support management with reporting and general administration.
Requirements
- Previous experience within Help Desk, Service Desk, FM Coordination, or Administration.
- Strong organisational and communication skills.
- Ability to manage multiple tasks in a fast-paced environment.
- Good IT skills and experience using job management systems.
- Experience within Facilities Management or Construction is desirable.
- Simpro experience beneficial.
For further information, please get in touch with Rhymel Henderson.
Facilities Helpdesk Coordinator employer: Thrive SW
Join our dynamic team in Bristol as a Facilities Helpdesk Coordinator, where you will play a pivotal role in ensuring seamless operations within our growing FM & Small Works division. We pride ourselves on fostering a supportive work culture that values employee growth and offers a comprehensive benefits package, making it an excellent place for those seeking meaningful and rewarding employment in a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Facilities Helpdesk Coordinator
✨Tip Number 1
Network like a pro! Reach out to your connections in the Facilities Management sector. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to Help Desk coordination. Think about how you’d handle specific scenarios, like managing multiple maintenance requests at once.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've successfully managed tasks in a fast-paced environment. This will demonstrate your ability to thrive in the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining our team.
We think you need these skills to ace Facilities Helpdesk Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in Help Desk or Facilities Management. We want to see how your skills match the key responsibilities listed in the job description, so don’t hold back!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Facilities Helpdesk Coordinator role. Share specific examples of how you've managed maintenance requests or coordinated teams in the past.
Show Off Your IT Skills:Since good IT skills are a must, mention any relevant software or job management systems you’ve used before. If you have experience with Simpro, definitely highlight that – it could give you an edge!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Thrive SW
✨Know Your Stuff
Make sure you understand the ins and outs of facilities management and helpdesk coordination. Brush up on your knowledge of job management systems and be ready to discuss how you've handled maintenance requests in the past.
✨Show Off Your Organisational Skills
Since this role involves juggling multiple tasks, prepare examples that showcase your organisational abilities. Think about times when you successfully managed schedules or coordinated between different teams to get the job done.
✨Communicate Clearly
As a central point of contact, communication is key. Practice articulating your thoughts clearly and concisely. You might even want to role-play common scenarios with a friend to get comfortable with the types of questions you might face.
✨Be Ready for Real-Life Scenarios
Expect situational questions that test your problem-solving skills. Prepare to discuss how you would handle specific challenges, like a missed appointment or a client complaint, to demonstrate your ability to think on your feet.
