At a Glance
- Tasks: Lead a high-profile Total Facilities Management account and ensure service excellence across multiple sites.
- Company: Join a growing FM business with a focus on quality and performance.
- Benefits: Competitive salary of £60,000 plus £5,000 car allowance and career progression opportunities.
- Other info: Dynamic environment with opportunities for continuous improvement and stakeholder engagement.
- Why this job: Make a real impact in a senior role with autonomy and support from leadership.
- Qualifications: Experience in Facilities Management and strong client-facing leadership skills required.
Dorset area
£60,000 + £5,000 car allowance
Full-time | 8:00am - 5:00pm | On-site role
Are you an experienced Contract / Account Manager working within the Hard Facilities Services sector with experience of working on a large site-based account? This is a rare opportunity to take ownership of a high-profile regional TFM account where standards are high, expectations are clear, and performance truly matters. You'll have the autonomy to lead, the support to succeed, and the platform to make a real impact.
Thrive Recruitment are seeking an experienced and commercially minded Account Manager to take ownership of a key Total Facilities Management (TFM) portfolio within a high-profile client environment. This is a senior, site-based role responsible for the operational and commercial performance of an established regional account. You will act as the primary point of contact for all service delivery, ensuring consistency, quality, and continuous improvement across multiple locations within the portfolio. This is an excellent opportunity for someone who thrives in a visible leadership role, enjoys stakeholder engagement, and takes pride in delivering high standards across complex FM environments.
The Role
You will be responsible for the day-to-day leadership and performance of a multi-site TFM contract, ensuring all services are delivered safely, efficiently, and in line with contractual expectations. Working closely with both client stakeholders and internal FM teams, you will ensure service excellence, financial control, and strong team performance across the portfolio.
You will oversee a team of:
- 1 Admin
- 2 Static Engineers
- 3 Subcontractors
Key Responsibilities
- Full ownership of a regional Total Facilities Management (TFM) account
- Lead operational delivery across multiple occupied sites within the portfolio
- Act as the senior point of contact for client stakeholders
- Ensure consistent delivery of contracted services and performance standards
- Oversee operational teams and service partners across hard and soft services
- Drive compliance, health & safety, and statutory obligations across all sites
- Manage financial performance including budgeting, forecasting, and cost control
- Monitor KPI/SLA performance and implement corrective action where required
- Support mobilisation, transformation, and continuous improvement initiatives
- Manage supplier and subcontractor performance to ensure value and quality
- Produce clear reporting and updates for internal and client governance meetings
- Identify opportunities to improve service delivery, efficiency, and client satisfaction
- Maintain strong working relationships across all levels of stakeholder groups
- Ensure service continuity across all operational areas at all times
About You
- Proven experience in Facilities Management / Contract Management / TFM Account Management
- Strong background in client-facing operational leadership roles
- Confident managing multi-site or complex service environments
- Strong commercial awareness with experience managing budgets and financial performance
- Excellent communication and stakeholder management skills
- Ability to lead teams and influence performance across multiple service streams
- Calm, organised, and solutions-focused under pressure
- Strong understanding of compliance, H&S, and service delivery standards
What's on Offer
- Senior-level FM role with full account responsibility
- £60,000 salary + £5,000 car allowance
- Opportunity to lead a key strategic regional portfolio
- Strong autonomy with support from senior leadership
- Career progression within a growing FM business
- Exposure to complex, high-standard integrated FM delivery
For further information on the role and the company you will be working for please APPLY NOW or get in touch with Gary Cornes for a confidential chat.
Facilities Account Manager employer: Thrive SW
Thrive SW is an exceptional employer, offering a dynamic work culture that prioritises employee development and satisfaction. Located in the beautiful region of South Devon and Cornwall, we provide our Fire & Security Engineers with opportunities for growth through ongoing training and support, while also ensuring a healthy work-life balance. Join us to be part of a team that values excellence in service and fosters a collaborative environment.
