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- Tasks: Manage hard services across multiple buildings, ensuring compliance and client satisfaction.
- Company: Leading Facilities Management provider in the Bristol area.
- Benefits: Competitive salary, car allowance, and great benefits package.
- Other info: Opportunity for career growth and development in a collaborative environment.
- Why this job: Join a dynamic team and make a real impact in facilities management.
- Qualifications: Experience in hard services FM and strong leadership skills required.
The predicted salary is between 55000 - 60000 £ per year.
Hard Services Facilities Account Manager in the Bristol Area with a salary of £55-60k plus car allowance and great benefits.
Are you working in the Hard Services Facilities sector as either an Account Manager or Contract Manager and looking for a new opportunity covering a large contract/account in Bristol? If so, this could be for you.
This Facilities Management provider is currently recruiting for an Account Manager to oversee the Hard Services on a number of Managed Buildings in and around Bristol. Working closely with the Regional Team, the role shall ensure contractual compliance, commercial success, and that required safety standards are met. Establishing and maintaining client and stakeholder relationships is pivotal to the success of the role. The portfolio consists of Managed buildings in and around Bristol and Bath.
Key Accountabilities- Financial / Commercial: Deliver the cost and revenue expectations of the contract; ensure timely and accurate invoicing; partake in central office contract and financial reviews monthly or when required.
- People: Head up a team providing hard FM services to 7 buildings (managed offices with some retail parts). The team consists of static and mobile engineers; keep the Operations Manager fully aware of the contract progress and ensure immediate notification of any delays, adverse trends, or problems needing senior management response.
- Customer Satisfaction: Keep the clients regularly informed and ensure client expectations are managed; chair regular contract review meetings and issue notes/minutes; maintain accurate records of communication; monitor the nature and volume of any service failures reported and ensure all justifiable complaints are speedily responded to and resolved; maintain a close working relationship with the Client and key stakeholders.
- Corporate Policy & Procedures: Implement and maintain best practice and continuous improvement on H&S; oversee the Company's Project Control Procedures (for contract project works); implement and maintain company values; review and ensure compliance with safety, environmental, and quality control policies.
- Resource Management: Review and assess supply chain capability and remove/add suppliers where required whilst considering social value aspects of public spend; review and assess direct staff capability and align with delivery expectations.
- Technical skills and Knowledge: A proficient knowledge of health & safety and environmental legislation; fully conversant in Hard Services FM; have appropriate building services industry experience - preferably including either an electrical or mechanical qualification; experience in delivering contractual agreements over a varied portfolio; awareness of SFG 20.
- Results Driven
- High level of communications, control, organising, motivational and management skills
- Proactive and committed
- Collaborative and Team-based - Ability to delegate
- Leadership - Lead by example, demonstrate trust in the team
- Expertise in role
- Good communication skills
For further information on the role and the company please APPLY NOW or get in touch with Gary Cornes for a confidential chat.
Hard Services FM Account Manager in Bristol employer: Thrive SW
Contact Detail:
Thrive SW Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hard Services FM Account Manager in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections in the Hard Services Facilities sector. Attend industry events or join relevant online groups. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Understand their values and how they align with yours. This will help you stand out as a candidate who truly gets what they're about.
✨Tip Number 3
Showcase your leadership skills during interviews. Talk about how you've successfully managed teams and delivered results in previous roles. Remember, they want someone who can lead by example!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Hard Services FM Account Manager in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Hard Services FM Account Manager role. Highlight your relevant experience in facilities management and any specific achievements that align with the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your experience with client relationships and managing teams, as these are key aspects of the job. Let us know what excites you about working with us!
Showcase Your Skills: Don’t forget to highlight your technical skills and knowledge in health & safety and environmental legislation. We’re looking for someone who knows their stuff in Hard Services FM, so make sure we see that expertise in your application!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Thrive SW
✨Know Your Hard Services Inside Out
Make sure you brush up on your knowledge of hard services facilities management. Be ready to discuss specific examples from your experience that demonstrate your understanding of health & safety legislation, environmental policies, and how you've successfully managed contracts in the past.
✨Showcase Your Leadership Skills
As an Account Manager, you'll need to lead a team effectively. Prepare to share instances where you've motivated your team, delegated tasks, and resolved conflicts. Highlight your ability to maintain high communication standards and keep everyone aligned with the contract's goals.
✨Client Relationship Management is Key
Since maintaining client relationships is pivotal, think of examples where you've successfully managed client expectations and resolved service failures. Be ready to discuss how you would chair contract review meetings and ensure clear communication with stakeholders.
✨Be Ready for Financial Discussions
You’ll need to deliver on cost and revenue expectations, so be prepared to talk about your experience with financial reviews and invoicing processes. Bring examples of how you've ensured contractual compliance and contributed to the commercial success of previous accounts.