At a Glance
- Tasks: Coordinate maintenance jobs and ensure efficient completion from start to finish.
- Company: Join a growing Facilities Management team in Bristol.
- Benefits: Enjoy a competitive salary and great benefits package.
- Other info: Fast-paced environment with opportunities for growth and development.
- Why this job: Be the central point of contact and make a real difference in operations.
- Qualifications: Experience in Help Desk or Facilities Management is a plus.
The predicted salary is between 30000 - 35000 £ per year.
We are currently recruiting for a Help Desk Coordinator to join a growing FM & Small Works division. This is a key role within the business, responsible for managing the full lifecycle of reactive maintenance jobs from logging works through to completion, invoicing, and client updates. The successful candidate will act as the central point of coordination between clients, engineers, subcontractors, and management, ensuring all works are completed efficiently and within agreed SLAs and KPIs.
Key Responsibilities
- Log and manage maintenance requests via phone, email, and client portals.
- Schedule engineers and subcontractors for reactive and planned works.
- Monitor job progress and ensure attendance targets are achieved.
- Update client portals and provide progress updates.
- Review job sheets, reports, and compliance documentation.
- Raise follow-on quotations and assist with invoicing processes.
- Support management with reporting and general administration.
Requirements
- Previous experience within Help Desk, Service Desk, FM Coordination, or Administration.
- Strong organisational and communication skills.
- Ability to manage multiple tasks in a fast-paced environment.
- Good IT skills and experience using job management systems.
- Experience within Facilities Management or Construction is desirable.
- Simpro experience beneficial.
Facilities Helpdesk Coordinator in Bristol employer: Thrive SW
Thrive SW is an exceptional employer, offering a dynamic work culture that prioritises employee development and satisfaction. Located in the beautiful region of South Devon and Cornwall, we provide our Fire & Security Engineers with opportunities for growth through ongoing training and support, while also ensuring a healthy work-life balance. Join us to be part of a team that values excellence in service and fosters a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Facilities Helpdesk Coordinator in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to helpdesk coordination. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your organisational skills during interviews. Bring examples of how you've managed multiple tasks effectively in previous roles, especially in fast-paced environments.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows your enthusiasm for joining our team.
We think you need these skills to ace Facilities Helpdesk Coordinator in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in Help Desk or Facilities Management. We want to see how your skills match the job description, so don’t be shy about showcasing relevant roles and responsibilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Facilities Helpdesk Coordinator role. Share specific examples of how you've managed maintenance requests or coordinated with teams in the past.
Show Off Your Communication Skills:Since this role involves liaising with clients and subcontractors, make sure your application reflects your strong communication skills. Whether it’s through your writing style or examples of past interactions, we want to see that you can keep everyone in the loop!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Thrive SW
✨Know Your Stuff
Make sure you understand the ins and outs of facilities management and helpdesk coordination. Brush up on your knowledge about reactive maintenance processes, SLAs, and KPIs. This will not only show your expertise but also your genuine interest in the role.
✨Showcase Your Organisational Skills
Since this role requires juggling multiple tasks, be ready to discuss how you prioritise and manage your workload. Prepare examples from your past experiences where you successfully coordinated projects or managed schedules, highlighting your organisational prowess.
✨Communicate Clearly
As a central point of contact, strong communication is key. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few scenarios where you effectively communicated with clients or team members to resolve issues.
✨Familiarise Yourself with Job Management Systems
If you have experience with job management systems like Simpro, make sure to mention it. If not, do a bit of research on common systems used in facilities management. Being able to discuss these tools will demonstrate your readiness to hit the ground running.
