At a Glance
- Tasks: Lead a team to deliver top-notch service and maintenance in the Fire & Security sector.
- Company: Join a growing company focused on safety and customer satisfaction.
- Benefits: Competitive salary, performance bonus, and opportunities for professional growth.
- Other info: Dynamic role with a focus on teamwork and operational excellence.
- Why this job: Make a real impact by ensuring safety and efficiency in your community.
- Qualifications: Management experience in Fire & Security and strong leadership skills required.
Due to continued growth, we are looking for an experienced Regional Service Manager to oversee the delivery of service and maintenance contracts across Dorset and the surrounding areas.
Reporting into senior management, you will be responsible for leading a team of Senior Engineers and Service Engineers, ensuring all planned and reactive maintenance is delivered safely, efficiently, and in line with client expectations and SLAs.
This is a hands-on management role combining operational leadership, customer relationship management, commercial performance, and compliance within the Fire & Security sector.
Key Responsibilities:
- Customer Management: Build and maintain strong relationships with key clients, delivering exceptional customer service. Hold regular client meetings to review service performance and identify future opportunities. Manage escalated customer issues and ensure they are resolved promptly. Support the Sales and Installation teams in growing regional service contracts. Carry out site surveys and prepare quotations for service and remedial works.
- Team Leadership: Lead, motivate, coach, and develop a team of Senior Engineers and Service Engineers. Conduct performance reviews, one-to-one meetings, and ongoing training. Manage engineer productivity, quality of work, attendance, and overtime. Act as the escalation point for out-of-hours call-outs. Manage engineer schedules, call-out rotas, vehicle compliance, and equipment.
- Operational & Commercial Performance: Ensure service delivery meets contractual KPIs and customer SLAs. Monitor gross margins, investigate variances, and improve profitability. Analyse KPI data to improve productivity, efficiency, and first-time fix rates. Review engineering resource allocation to maximise operational performance. Support the Service Desk to ensure jobs are completed and closed efficiently.
- Compliance & Health & Safety: Produce Risk Assessments and Method Statements (RAMS). Deliver toolbox talks and promote a strong Health & Safety culture. Assist with NSI and HSE audits. Ensure engineers comply with PPE, company procedures, and quality standards. Carry out regular engineering audits and maintain accurate calibration records. Ensure compliance with NSI standards, company procedures, and customer requirements.
Skills & Experience:
- Previous management experience within the Fire & Security industry.
- Strong technical knowledge of fire and security systems.
- Experience managing engineering teams within a service and maintenance environment.
- Excellent customer relationship and stakeholder management skills.
- Strong commercial awareness with experience monitoring KPIs and profitability.
- Ability to lead, motivate, and develop high-performing teams.
- Excellent organisational, planning, and problem-solving skills.
- Strong communication skills with the ability to influence at all levels.
- Ability to work under pressure and manage multiple priorities.
- High attention to detail and a proactive approach.
Desirable Experience:
- Experience with resource planning.
- Knowledge of WinSims, Cash4Windows, SimPro, or similar service management software.
- Experience producing Profit & Loss reports.
- Experience improving SLA performance and operational processes.
- CSCS or ECS Card.
For further information on the role and the company, please APPLY NOW or get in touch with Rhymel Henderson for a confidential discussion.
Regional Service Manager in Blandford Forum employer: Thrive SW
Thrive SW is an exceptional employer, offering a dynamic work culture that prioritises employee development and satisfaction. Located in the beautiful region of South Devon and Cornwall, we provide our Fire & Security Engineers with opportunities for growth through ongoing training and support, while also ensuring a healthy work-life balance. Join us to be part of a team that values excellence in service and fosters a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Service Manager in Blandford Forum
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like Regional Service Manager. Plus, you can showcase your passion and familiarity with the latest trends!
✨Connect with Industry Experts
Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like Thrive SW. Don’t hesitate to reach out and ask for insights or informational interviews!
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✨Directly Apply to Thrive SW
Don’t forget to apply for the Regional Service Manager role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining Thrive SW.
We think you need these skills to ace Regional Service Manager in Blandford Forum
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Thrive SW. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Thrive SW.
How to prepare for a job interview at Thrive SW
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Thrive SW.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Thrive SW.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Thrive SW.
