At a Glance
- Tasks: Lead and mentor engineering teams while ensuring top-notch service delivery across multiple sites.
- Company: Fast-growing business offering genuine career progression and personal development.
- Benefits: Competitive salary, company van, overtime, travel package, and benefits.
- Other info: Exciting opportunity for long-term career growth in a supportive environment.
- Why this job: Join a dynamic team and make a real impact in service delivery and operational excellence.
- Qualifications: 5+ years in service delivery with strong leadership and communication skills.
Covering Bath, Reading, Southampton & Portsmouth
£40,000 - £45,000 + Company Van & Benefits
Overtime & Travel Package Available
Are you looking for a Service Delivery Manager opportunity to join a fast-growing business that offers genuine career progression and personal development?
We are currently recruiting for an Area Service Delivery Manager to oversee multiple engineers, trades, and sites across a designated region covering Bath to Reading and down to Southampton and Portsmouth. This is an excellent opportunity to join a growing business that offers long-term career progression and development. The successful candidate will be responsible for ensuring the efficient delivery of maintenance services while driving operational performance, compliance, customer satisfaction, and engineering productivity.
Key Responsibilities- Supervise, support, and mentor engineering teams across the region.
- Recruit, train, and develop engineers in line with company and client standards.
- Drive engineering productivity and operational efficiencies.
- Conduct performance reviews and support development plans.
- Manage and monitor capital projects where required.
- Support project costing alongside Project Managers.
- Analyse engineering processes and identify improvements.
- Ensure engineers achieve KPI and SLA targets.
- Drive and support operational changes instructed by senior management.
- Ensure compliance with Health & Safety standards and regulations.
- Carry out regular site audits and engineer visits.
- Work closely with Facilities Management teams to ensure site compliance.
- Act as the first escalation point for client issues.
- Coordinate with subcontractors to ensure service delivery standards are maintained.
- Track and analyse service performance using KPIs and reporting tools.
- Recognised trade qualification or management qualification within Facilities Management.
- Minimum 5 years' experience in service delivery, operations management, or similar.
- Proven experience managing engineering teams across multiple locations.
- Strong leadership, organisational, and project management skills.
- Excellent communication skills with the ability to build relationships at all levels.
- Strong problem-solving and decision-making abilities.
For further information on the role and the company you would be working for, please APPLY NOW or get in touch with Rhymel Henderson.
Area Service Delivery Manager employer: Thrive SW
Join a dynamic and rapidly expanding company as an Area Service Delivery Manager, where you will benefit from a supportive work culture that prioritises employee growth and development. With a competitive salary, a company van, and a comprehensive benefits package, this role offers the chance to lead and mentor engineering teams across a vibrant region, ensuring operational excellence while enjoying a fulfilling career path in a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Area Service Delivery Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for an Area Service Delivery Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your leadership stories! Since this role involves managing teams, be ready to share examples of how you've successfully led projects or improved processes in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our fast-growing business and ready to take on the challenge of being an Area Service Delivery Manager.
We think you need these skills to ace Area Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Area Service Delivery Manager role. Highlight your experience in managing engineering teams and any relevant qualifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've driven operational performance and improved service delivery in your previous roles.
Showcase Your Leadership Skills:Since this role involves supervising and mentoring teams, make sure to highlight your leadership experience. We love to see how you've motivated teams and achieved KPIs in past positions!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Thrive SW
✨Know Your Stuff
Make sure you understand the key responsibilities of the Area Service Delivery Manager role. Brush up on your knowledge of service delivery, operational performance, and compliance standards. Being able to discuss these topics confidently will show that you're serious about the position.
✨Showcase Your Leadership Skills
Since this role involves supervising and mentoring engineering teams, be prepared to share examples of how you've successfully led teams in the past. Think of specific situations where you improved team performance or resolved conflicts, as this will demonstrate your leadership capabilities.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing client issues or ensuring compliance with health and safety standards. Practise your responses to these scenarios so you can articulate your problem-solving and decision-making skills effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. This could be about the company's growth plans, the team dynamics, or how success is measured in the role. It shows your genuine interest in the position and helps you assess if the company is the right fit for you.
