Role: BMC Helix - Tech Lead or Developer Location: Fully Remote – Anywhere from UK Work Mode: 1 Year Fix Employment & Permanent JOB DESCRITION: Active Security clearance or eligible to reactive expired clearance or eligible to get security clearanc e10+ years of experience in IT within the telecom domain across different SDLC phases including design, development, and solution deliver y5+ years of hands-on experience implementing and architecting BMC Helix / BMC Remedy ITSM solutions including Incident, Problem, Change, Request, Knowledge, CMDB, and Discover yStrong prior experience as a BMC Helix Technical Lead / Solution Architect, preferably supporting Tier 1 or Tier 2 telecom service provider sExpertise in CMDB architecture, service modelling, data governance, reconciliation, normalization, and integration with OSS/BSS system sHands-on experience with BMC Helix ITOM, including Event Management, Discovery, Integration Service, and automation workflow sExtensive experience designing and developing solutions using Helix Innovation Studio, codeless applications, custom objects, and data model sStrong understanding of BMC AR System architecture, workflow customization, forms, filters, escalations, and API sHands-on experience with REST/SOAP integrations, web hooks, and building robust data interfaces with telecom IT system sCollaborate with BA, SA, and business stakeholders to ensure the technical solution aligns with end-to-end business requirement sEnsure new business requirements are delivered by maximizing OOTB Helix capabilities, introducing customizations only when necessar yDefine technical standards, development guidelines, and ensure the team aligns with approved Helix architecture pattern sResponsible for the quality, performance, and scalability of BMC Helix solutions delivered by the development tea mDemonstrated ability to debug and resolve issues across SIT/UAT/Production by analysing AR System logs, API traces, CMDB data, and platform diagnostic sDevelop automation, utilities, and deployment tools to improve team productivity and delivery efficienc yEngage with telecom technology and architecture teams in governance forums to ensure alignment with enterprise technology strateg yHands-on experience working with cloud deployments of BMC Helix (AWS/Azure) and understanding SaaS security and compliance framework sExperience working in Agile/Scrum development methodologie sStrong communication and stakeholder management skill s
