We have one open position of Senior ServiceNow AI Solution Architect with one of our client based in Stratford-upon-Avon, UK. This is a permanent/fulltime position. Below is the full job description for your reference.
Role: Senior ServiceNow AI Solution Architect
Job Description
We are looking for an experienced Senior ServiceNow AI Solution Architect to lead the design, implementation and optimization of enterprise-scale ServiceNow solutions, combining ITSM, Employee Experience and AI-driven automation.
This is a senior architecture role for someone who can work across ServiceNow ITSM, Now Assist, AI Agents / Agentic AI, Virtual Agent, Employee Center, UI Builder, Performance Analytics and enterprise integrations.
- ServiceNow ITSM / ITSM Pro
- ServiceNow AI Agents / Agentic AI
- Strong ServiceNow platform architecture experience
- Now Assist
- Virtual Agent
- IntegrationHub
- Service Portal / Employee Center
- UI Builder
- Performance Analytics
- Flow Designer
- Enterprise integrations
Key Responsibilities
- Lead the architecture, implementation and enhancement of ServiceNow ITSM solutions covering Incident, Problem, Change, Request, Knowledge and Major Incident Management.
- Design and implement Now Assist and AI-powered ServiceNow capabilities.
- Define and configure AI Agents, Agentic Workflows and AI-driven automation.
- Identify suitable business and operational use cases for Agentic AI.
- Design Virtual Agent topics and conversational workflows across ITSM, Service Catalog and Knowledge Management.
- Design modern employee experiences using Employee Center, Service Portal and UI Builder.
- Design dashboards, KPIs, scorecards and Performance Analytics solutions.
- Lead enterprise integrations using IntegrationHub, REST, SOAP, MID Server and IntegrationHub spokes.
- Provide solution architecture and technical leadership across ServiceNow transformation programmes.
- Work with business stakeholders, architects and delivery teams on discovery, roadmap and solution design.
- Provide technical guidance and mentoring to ServiceNow development and administration teams.
- Ensure solutions follow ServiceNow architecture and platform best practices.
Technical Experience
Strong hands-on experience with:
- ServiceNow scripting
- REST / SOAP APIs
- JSON / XML
- IntegrationHub and spokes
- MID Server
- Flow Designer
- ACLs
- Business Rules
- Client Scripts
- AI & Automation
Candidates should have practical experience with AI-enabled ServiceNow solutions, including
- Now Assist
- AI Agents
- Agentic AI / Agentic Workflows
- Virtual Agent
- Generative AI
- AI governance, risk and security considerations
Experience & Certifications
- 10+ years of ServiceNow experience
- 5+ years delivering ServiceNow ITSM implementations
- Experience with Now Assist / Agentic AI implementations
- Experience leading large-scale ServiceNow transformation programmes
- ServiceNow CSA preferred
- CIS-ITSM preferred
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Senior ServiceNow AI Solution Architect employer: Thrive IT Systems
Thrive IT Systems is an exceptional employer that fosters a collaborative and innovative work culture, particularly for those passionate about leading cutting-edge AI initiatives. With a strong emphasis on professional development, employees are encouraged to grow their skills while working alongside industry experts and AWS partners in a dynamic environment. Located in a vibrant tech hub, Thrive offers unique opportunities to make a meaningful impact in the rapidly evolving field of enterprise AI.
