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- Tasks: Provide top-notch support for desktops, laptops, and mobile devices.
- Company: Join a dynamic team in a remote work environment.
- Benefits: Flexible hours, competitive pay, and opportunities for growth.
- Other info: Exciting chance to develop your skills in a supportive atmosphere.
- Why this job: Be the tech hero who solves problems and helps others thrive.
- Qualifications: Experience with IT support and knowledge of Microsoft Office and ITIL practices.
The predicted salary is between 30000 - 40000 £ per year.
Work hours Monday to Wednesday: 9AM to 5PM (24 hours a week and after 2 months it will be 40 hours a week)
Location: London
JD: Looking for Helpdesk Engineer
- Provide Level 1 and Level 2 support on Desktops, laptops, mobile devices (iOS/Android), printers
- Working knowledge of ITIL practices, ticket lifecycle management, and SLA adherence
- Microsoft Office Suite, Exchange/Outlook, and in-house applications
- Windows and macOS platforms
Server Engineer (Remote) in London employer: Thrive IT Systems
Contact Detail:
Thrive IT Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Server Engineer (Remote) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech world, especially those who work in helpdesk roles. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common helpdesk scenarios and how you'd handle them. This will not only boost your confidence but also show potential employers that you're ready to tackle real-world challenges.
✨Tip Number 3
Show off your skills! If you’ve got experience with ITIL practices or ticket lifecycle management, make sure to highlight these during interviews. We want to see how you can bring value to our team right from the get-go!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team. Don’t miss out on this opportunity!
We think you need these skills to ace Server Engineer (Remote) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience for the Helpdesk Engineer role. We want to see your skills with desktops, laptops, and mobile devices shine through!
Showcase Your ITIL Knowledge: If you've got experience with ITIL practices, ticket lifecycle management, or SLA adherence, let us know! This is key for the role, so don’t hold back.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the point.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role!
How to prepare for a job interview at Thrive IT Systems
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of desktops, laptops, and mobile devices, especially iOS and Android. Familiarise yourself with common issues and solutions, as well as the Microsoft Office Suite and Exchange/Outlook, so you can confidently tackle any technical questions thrown your way.
✨Understand ITIL Practices
Since the role requires a working knowledge of ITIL practices, take some time to review the key concepts. Be prepared to discuss how you’ve applied these principles in past roles, particularly around ticket lifecycle management and SLA adherence. This will show that you’re not just familiar with the terms but can also implement them effectively.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your analytical thinking and ability to handle Level 1 and Level 2 support challenges.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for ticket management, or how they measure success in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.