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- Tasks: Design and implement innovative Amazon Connect contact centre solutions on AWS.
- Company: Join a leading tech company transforming customer experiences.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Fast-paced environment with great potential for career advancement.
- Why this job: Be at the forefront of cloud technology and make a real impact.
- Qualifications: Experience with AWS, CI/CD, and contact centre solutions required.
The predicted salary is between 70000 - 90000 £ per year.
We are looking for an experienced professional with strong hands-on expertise in designing, implementing, and deploying Amazon Connect-based contact center solutions on AWS. The role involves building scalable, secure, and automated contact center architectures integrated with enterprise systems and CRM platforms.
Key Responsibilities
- Design and implement Amazon Connect architecture and end-to-end contact center solutions
- Develop and manage contact center workflows including IVR design and call routing strategies
- Integrate AWS services such as Lambda, API Gateway, IAM, and CloudWatch to build scalable solutions
- Work on CRM integrations with platforms like Salesforce and ServiceNow
- Implement telecom-based solutions using SIP, VoIP, and PSTN technologies
- Build automation solutions using Infrastructure as Code (Terraform and CloudFormation)
- Support CI/CD pipelines and deployment automation for cloud-based applications
- Collaborate with stakeholders to gather requirements and deliver technical solutions
- Ensure best practices in software engineering, solution architecture, and system design
Mandatory Skills
- Strong hands-on experience with AWS Infrastructure (IaaS)
- Expertise in CI/CD architecture and DevOps practices
- ServiceNow ITSM implementation experience
- Strong understanding of SOA and Microservices-based architecture
- Experience in software engineering and solution design architecture
- Hands-on experience with Amazon Connect and AWS Contact Center solutions
- Knowledge of AWS services: Lambda, API Gateway, IAM, CloudWatch
Good to Have Skills
- ServiceNow ITOM, Event Management, and Functional Testing
- Advanced ServiceNow module knowledge (ITSM and other modules)
- Hands-on experience with Terraform and CloudFormation
- Experience in CRM integrations and enterprise contact center ecosystems
Soft Skills
- Strong problem-solving and analytical skills
- Excellent stakeholder communication and collaboration abilities
- Ability to work in a fast-paced, enterprise-scale environment
Amazon Connect / AWS Contact Center Architect in London employer: Thrive IT Systems
Contact Detail:
Thrive IT Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Amazon Connect / AWS Contact Center Architect in London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your projects related to AWS and Amazon Connect. This gives potential employers a tangible look at what you can do.
✨Tip Number 3
Prepare for interviews by brushing up on common questions related to AWS and contact centre solutions. Practice explaining your past projects and how they relate to the role you're applying for.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are genuinely interested in joining us. Plus, it makes tracking your application a breeze!
We think you need these skills to ace Amazon Connect / AWS Contact Center Architect in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your hands-on experience with Amazon Connect and AWS. We want to see how you've designed and implemented contact centre solutions, so don’t hold back on those details!
Showcase Your Skills: When writing your application, emphasise your expertise in CI/CD architecture and DevOps practices. We love seeing candidates who can integrate AWS services like Lambda and API Gateway into their solutions.
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points for your key responsibilities and achievements to make it easy for us to see your relevant experience at a glance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Thrive IT Systems
✨Know Your AWS Inside Out
Make sure you brush up on your knowledge of AWS services, especially Amazon Connect, Lambda, and API Gateway. Be ready to discuss how you've used these tools in past projects, as practical examples will show your hands-on expertise.
✨Demonstrate Your Design Skills
Prepare to talk about your experience designing contact centre architectures. Think about specific workflows you've developed, including IVR design and call routing strategies, and be ready to explain your thought process behind them.
✨Showcase Your CI/CD Knowledge
Since the role involves CI/CD pipelines, be prepared to discuss your experience with DevOps practices. Highlight any automation solutions you've implemented using Terraform or CloudFormation, and how they improved deployment processes.
✨Communicate Effectively
Strong communication skills are key, so practice articulating your ideas clearly. Be ready to collaborate with stakeholders in your answers, demonstrating how you've gathered requirements and delivered technical solutions in previous roles.