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- Tasks: Provide top-notch support for desktops, laptops, and mobile devices.
- Company: Join a dynamic team in a remote work environment.
- Benefits: Flexible hours, competitive pay, and opportunities for growth.
- Other info: Exciting chance to develop your skills in a supportive atmosphere.
- Why this job: Be the tech hero who solves problems and helps others thrive.
- Qualifications: Experience with IT support and knowledge of Microsoft Office and ITIL practices.
The predicted salary is between 30000 - 40000 £ per year.
Work hours Monday to Wednesday: 9AM to 5PM (24 hours a week and after 2 months it will be 40 hours a week)
Location: London
JD: Looking for Helpdesk Engineer
- Provide Level 1 and Level 2 support on Desktops, laptops, mobile devices (iOS/Android), printers
- Working knowledge of ITIL practices, ticket lifecycle management, and SLA adherence
- Microsoft Office Suite, Exchange/Outlook, and in-house applications
- Windows and macOS platforms
Server Engineer (Remote) in City of London employer: Thrive IT Systems
Contact Detail:
Thrive IT Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Server Engineer (Remote) in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech world, especially those who work in helpdesk roles. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience with ITIL practices and ticket management. Make sure they know you're the go-to person for Level 1 and Level 2 support.
✨Tip Number 3
Practice makes perfect! Before any interviews, brush up on common helpdesk scenarios and troubleshooting techniques. Being able to demonstrate your problem-solving skills will set you apart from the competition.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you a better shot at landing that dream job as a Server Engineer.
We think you need these skills to ace Server Engineer (Remote) in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience for the Helpdesk Engineer role. We want to see your skills with desktops, laptops, and mobile devices shine through!
Show Off Your ITIL Knowledge: If you've got experience with ITIL practices, ticket lifecycle management, or SLA adherence, let us know! We love seeing candidates who understand the importance of these processes.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the point.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Thrive IT Systems
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of desktops, laptops, and mobile devices, especially iOS and Android. Be ready to discuss your experience with Microsoft Office Suite, Exchange/Outlook, and any in-house applications you've worked with.
✨Understand ITIL Practices
Familiarise yourself with ITIL practices and the ticket lifecycle management process. Be prepared to explain how you've adhered to SLAs in previous roles, as this will show your understanding of the importance of service delivery.
✨Showcase Your Problem-Solving Skills
During the interview, be ready to share specific examples of how you've resolved technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving abilities.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company's helpdesk processes or team dynamics. This not only shows your interest in the role but also gives you a chance to assess if the company is the right fit for you.