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- Tasks: Design and implement innovative Amazon Connect contact centre solutions on AWS.
- Company: Join a leading tech company revolutionising customer service with AWS.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic team environment with endless learning opportunities.
- Why this job: Be at the forefront of cloud technology and make a real difference in customer experience.
- Qualifications: Experience with AWS, CI/CD, and CRM integrations is essential.
The predicted salary is between 70000 - 90000 £ per year.
We are looking for an experienced professional with strong hands-on expertise in designing, implementing, and deploying Amazon Connect-based contact center solutions on AWS. The role involves building scalable, secure, and automated contact center architectures integrated with enterprise systems and CRM platforms.
- Design and implement Amazon Connect architecture and end-to-end contact center solutions
- Integrate AWS services such as Lambda, API Gateway, IAM, and CloudWatch to build scalable solutions
- Work on CRM integrations with platforms like Salesforce and ServiceNow
- Ensure best practices in software engineering, solution architecture, and system design
- Strong hands-on experience with AWS Infrastructure (IaaS)
- Expertise in CI/CD architecture and DevOps practices
- ServiceNow ITSM implementation experience
- Strong understanding of SOA and Microservices-based architecture
- Experience in software engineering and solution design architecture
- Hands-on experience with Amazon Connect and AWS Contact Center solutions
- Knowledge of AWS services: Salesforce Marketing Cloud / Campaign Operations experience
- ServiceNow ITOM, Event Management, and Functional Testing
- Advanced ServiceNow module knowledge (ITSM and other modules)
- Experience in CRM integrations and enterprise contact center ecosystems
Mandatory Skills: AWS IaaS, CI/CD Architecture, ServiceNow ITSM, SOA and Microservices Based Architecture, Software Engineering and Design Architecture, Salesforce Marketing Cloud Campaign Operations, ServiceNow (ITOM ITSM and other) Functional Testing, ServiceNow-Event Management, Terraform
Amazon Connect / AWS Contact Center Architect in City of London employer: Thrive IT Systems
Contact Detail:
Thrive IT Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Amazon Connect / AWS Contact Center Architect in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the AWS and contact centre space. Attend meetups, webinars, or even online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your Amazon Connect projects or any relevant AWS solutions you've designed. This gives potential employers a tangible look at what you can do and sets you apart from the crowd.
✨Tip Number 3
Prepare for those interviews! Brush up on your knowledge of AWS services, especially Lambda and API Gateway. Be ready to discuss how you've implemented CI/CD practices and integrated CRM platforms like Salesforce. Confidence is key!
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, applying directly shows your enthusiasm and commitment to joining our team.
We think you need these skills to ace Amazon Connect / AWS Contact Center Architect in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your hands-on experience with Amazon Connect and AWS services. We want to see how your skills align with the job description, so don’t be shy about showcasing your expertise in CI/CD architecture and CRM integrations!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. We love seeing passion for AWS and contact centre solutions, so let us know what excites you about the opportunity.
Showcase Relevant Projects: If you've worked on projects involving AWS infrastructure or ServiceNow, make sure to mention them! We appreciate real-world examples that demonstrate your problem-solving skills and ability to design scalable solutions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Thrive IT Systems
✨Know Your AWS Inside Out
Make sure you brush up on your knowledge of AWS services, especially Amazon Connect and its integration with other tools like Lambda and API Gateway. Be ready to discuss specific projects where you've implemented these technologies, as real-world examples will showcase your hands-on expertise.
✨Showcase Your CI/CD Experience
Since the role requires a solid understanding of CI/CD architecture, prepare to talk about your experience with DevOps practices. Highlight any tools you've used, such as Terraform, and be ready to explain how you've automated deployments in past projects.
✨Integrate CRM Knowledge
Familiarise yourself with CRM platforms like Salesforce and ServiceNow, as they are crucial for this position. Be prepared to discuss how you've integrated these systems into contact centre solutions and the challenges you faced during those integrations.
✨Demonstrate Best Practices
The interviewers will want to see that you understand best practices in software engineering and solution architecture. Prepare to discuss how you've applied these principles in your previous roles, particularly in designing scalable and secure contact centre architectures.