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- Tasks: Design and implement innovative Amazon Connect contact centre solutions on AWS.
- Company: Join a leading tech company transforming customer experiences.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Fast-paced environment with excellent career advancement opportunities.
- Why this job: Be at the forefront of cloud technology and make a real impact.
- Qualifications: Experience with AWS, CI/CD, and contact centre solutions required.
The predicted salary is between 60000 - 80000 £ per year.
We are looking for an experienced professional with strong hands-on expertise in designing, implementing, and deploying Amazon Connect-based contact center solutions on AWS. The role involves building scalable, secure, and automated contact center architectures integrated with enterprise systems and CRM platforms.
Key Responsibilities
- Design and implement Amazon Connect architecture and end-to-end contact center solutions
- Develop and manage contact center workflows including IVR design and call routing strategies
- Integrate AWS services such as Lambda, API Gateway, IAM, and CloudWatch to build scalable solutions
- Work on CRM integrations with platforms like Salesforce and ServiceNow
- Implement telecom-based solutions using SIP, VoIP, and PSTN technologies
- Build automation solutions using Infrastructure as Code (Terraform and CloudFormation)
- Support CI/CD pipelines and deployment automation for cloud-based applications
- Collaborate with stakeholders to gather requirements and deliver technical solutions
- Ensure best practices in software engineering, solution architecture, and system design
Mandatory Skills
- Strong hands-on experience with AWS Infrastructure (IaaS)
- Expertise in CI/CD architecture and DevOps practices
- ServiceNow ITSM implementation experience
- Strong understanding of SOA and Microservices-based architecture
- Experience in software engineering and solution design architecture
- Hands-on experience with Amazon Connect and AWS Contact Center solutions
- Knowledge of AWS services: Lambda, API Gateway, IAM, CloudWatch
Good to Have Skills
- ServiceNow ITOM, Event Management, and Functional Testing
- Advanced ServiceNow module knowledge (ITSM and other modules)
- Hands-on experience with Terraform and CloudFormation
- Experience in CRM integrations and enterprise contact center ecosystems
Soft Skills
- Strong problem-solving and analytical skills
- Excellent stakeholder communication and collaboration abilities
- Ability to work in a fast-paced, enterprise-scale environment
Amazon Connect / AWS Contact Center Architect employer: Thrive IT Systems
Contact Detail:
Thrive IT Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Amazon Connect / AWS Contact Center Architect
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those who work with AWS and Amazon Connect. Attend meetups or webinars, and don’t be shy about asking for informational interviews – you never know where a chat might lead!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your past projects related to AWS and contact centre solutions. This could include case studies or even a demo of an Amazon Connect setup you’ve worked on. It’s a great way to stand out!
✨Tip Number 3
Prepare for the technical interview! Brush up on your knowledge of AWS services like Lambda and CloudFormation, and be ready to discuss how you’ve implemented CI/CD pipelines. Practice common scenario-based questions to show you can think on your feet.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are genuinely interested in joining us. Tailor your application to highlight your hands-on experience with Amazon Connect and your problem-solving skills – it’ll make a difference!
We think you need these skills to ace Amazon Connect / AWS Contact Center Architect
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your hands-on experience with Amazon Connect and AWS. We want to see how you've designed and implemented contact centre solutions, so don’t hold back on those details!
Showcase Your Skills: When writing your application, emphasise your expertise in CI/CD architecture and DevOps practices. We love seeing candidates who can integrate AWS services like Lambda and API Gateway into their solutions.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure you communicate your experience and skills without unnecessary fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Thrive IT Systems
✨Know Your AWS Inside Out
Make sure you brush up on your knowledge of AWS services, especially Amazon Connect, Lambda, and API Gateway. Be ready to discuss how you've used these tools in past projects, as practical examples will show your hands-on expertise.
✨Showcase Your CI/CD Experience
Since the role involves CI/CD pipelines, be prepared to talk about your experience with deployment automation and DevOps practices. Highlight specific tools you've used, like Terraform or CloudFormation, and any challenges you've overcome in implementing these solutions.
✨Demonstrate Problem-Solving Skills
Expect scenario-based questions that test your problem-solving abilities. Think of examples where you've had to troubleshoot issues in contact centre architectures or integrate complex systems, and explain your thought process clearly.
✨Communicate Effectively
Strong communication is key, especially when collaborating with stakeholders. Practice articulating your ideas and technical solutions in a way that's easy to understand, and be ready to discuss how you've gathered requirements in previous roles.