At a Glance
- Tasks: Lead the design and implementation of innovative ServiceNow AI solutions.
- Company: Join a forward-thinking tech company focused on AI-driven automation.
- Benefits: Attractive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with potential for significant career advancement.
- Why this job: Shape the future of enterprise solutions with cutting-edge AI technology.
- Qualifications: 10+ years in ServiceNow, strong architecture skills, and AI experience required.
The predicted salary is between 63000 - 77000 £ per year.
Job Description
We are looking for an experienced Senior Service Now AI Solution Architect to lead the design, implementation and optimisation of enterprise-scale Service Now solutions, combining ITSM, Employee Experience and AI-driven automation.
This is a senior architecture role for someone who can work across Service Now ITSM, Now Assist, AI Agents/Agentic AI, Virtual Agent, Employee Center, UI Builder, Performance Analytics and enterprise integrations.
- Mandatory Skills
- Service Now ITSM/ITSM Pro
- Service Now AI Agents/Agentic AI
- Strong Service Now platform architecture experience
- Now Assist
- Virtual Agent
- Integration Hub
- Service Portal/Employee Center
- UI Builder
- Performance Analytics
- Flow Designer
- Enterprise integrations
Key Responsibilities
- Lead the architecture, implementation and enhancement of Service Now ITSM solutions covering Incident, Problem, Change, Request, Knowledge and Major Incident Management.
- Design and implement Now Assist and AI-powered Service Now capabilities.
- Define and configure AI Agents, Agentic Workflows and AI-driven automation.
- Identify suitable business and operational use cases for Agentic AI.
- Design Virtual Agent topics and conversational workflows across ITSM, Service Catalog and Knowledge Management.
- Design modern employee experiences using Employee Center, Service Portal and UI Builder.
- Design dashboards, KPIs, scorecards and Performance Analytics solutions.
- Lead enterprise integrations using Integration Hub, REST, SOAP, MID Server and Integration Hub spokes.
- Provide solution architecture and technical leadership across Service Now transformation programmes.
- Work with business stakeholders, architects and delivery teams on discovery, roadmap and solution design.
- Provide technical guidance and mentoring to Service Now development and administration teams.
- Ensure solutions follow Service Now architecture and platform best practices.
- Technical Experience
Strong hands-on experience with
- Java Script
- Service Now Scripting
- REST/SOAP APIs
- JSON/XML
- Integration Hub and spokes
- MID Server
- Flow Designer
- ACLs
- Business Rules
- Client Scripts
- Catalog Development
- App Engine
- AI & Automation
Candidates should have practical experience with AI-enabled Service Now solutions, including:
- Now Assist
- AI Agents
- Agentic AI/Agentic Workflows
- Virtual Agent
- Generative AI
- AI-driven ITSM automation
- AI governance, risk and security considerations
Experience & Certifications
- 10+ years of Service Now experience
- 5+ years delivering Service Now ITSM implementations
- Experience with Now Assist/Agentic AI implementations
- Experience leading large-scale Service Now transformation programmes
- Service Now CSA preferred
- CIS-ITSM preferred
- CAD preferred
- Service Now AI/Generative AI certification advantageous
- CTA highly desirable
- ITIL V4 qualification advantageous
- Nice to Have
- AIOps
- Event Management
- CMDB/ITOM
- AI Governance/Responsible AI
- Multi-cloud environments
- Enterprise integration architecture
- Agentic AI adoption and operational governance
Senior ServiceNow AI Solution Architect in Stratford-upon-Avon employer: Thrive IT Systems Ltd
As a Senior Operations Manager at our company, you will thrive in a dynamic and inclusive work culture that values innovation and collaboration. We offer competitive benefits, including professional development opportunities and a commitment to employee growth, all set against the backdrop of a vibrant financial services technology environment. Join us to make a meaningful impact while working alongside a diverse global team dedicated to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Senior ServiceNow AI Solution Architect in Stratford-upon-Avon
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Thrive IT Systems Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Thrive IT Systems Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Thrive IT Systems Ltd!
✨Direct Apply to Thrive IT Systems Ltd
Let's not forget to apply directly through the Thrive IT Systems Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior ServiceNow AI Solution Architect in Stratford-upon-Avon
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Thrive IT Systems Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Thrive IT Systems Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Thrive IT Systems Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
