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For Companies At a Glance
- Tasks: Lead the design and architecture of innovative Pega solutions for customer services.
- Company: Join a forward-thinking tech company in the Netherlands with a hybrid work model.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for professional growth.
- Why this job: Make a significant impact by driving AI initiatives and enhancing customer experiences.
- Qualifications: Must have extensive Pega experience and strong leadership skills.
- Other info: Be part of a dynamic team with exciting projects and career advancement potential.
The predicted salary is between 60000 - 84000 £ per year.
Overview
Pega Lead System Architect (LSA) – Netherlands 2-3 days hybrid/UK Remote • Contract/Permanent
Experience: 10-14 years overall; 3+ years as LSA; 2+ Pega CS end-to-end implementations
Role Summary: Design Authority. Owns architecture, quality, performance, security, and DevOps; leads CoE standards and AI enablement.
Responsibilities
- Own solution blueprint: case taxonomy, microjourneys, interaction flows, CSR Desktop, Knowledge, and Digital Messaging.
- Define non-functional requirements (scale, resiliency) and node strategy: Queue Processors vs. Job Schedulers, background processing, caching.
- Integration architecture: REST/JSON, SOAP (if needed), OAuth2/SAML, eventing (Kafka/JMS), idempotency, pagination, circuit breaker and retry patterns.
- Data design: enterprise data model, data pages (scope, refresh), reference data strategy, data obfuscation and masking for PII.
- UX strategy: Constellation (preferred)/Cosmos; accessibility (WCAG), localization/i18n, responsive behavior.
- DevOps: Deployment Manager pipelines, product packaging/versioning, branching/merge policy, automated quality gates, rollback patterns.
- Observability and performance: PDC operating rhythm, PAL/Alerts analysis, log correlation; performance test strategy and tuning.
- Security & compliance: GDPR-aligned retention/erasure, RBAC/ABAC, secrets management, auditability, encryption at rest and in transit.
- CoE leadership: guardrails & code review checklists, reusable components, reference architectures, developer onboarding and enablement.
- AI initiatives: seed NLP/Email Bot, Digital Messaging intent/sentiment, GenAI-assisted CSR (summarization, knowledge retrieval), and governance (prompt/data policies).
Must-Have Skills
- Pega CS depth: Interaction Portal, Service Cases, Knowledge, Email Bot, Digital Messaging (eg, chat/WhatsApp) with production go-lives.
- Constellation experience: view templates, regions, editable tables, data-reference patterns; or strong Cosmos with migration path understanding.
- Integration design mastery: REST with OAuth2 (client credentials, auth code), error handling frameworks, request/response mapping, timeouts, retries, backoff.
- Event-driven patterns: Kafka/JMS producers/consumers, correlation IDs, exactly-once/at-least-once semantics, dead-letter handling.
- Performance engineering: PDC triage, PAL reading, DB indexing considerations, cache invalidation, node classification, queue throughput tuning.
- DevOps at scale: multi-stage pipelines in Deployment Manager, artifact versioning, approvals, infrastructure-as-code collaboration, release governance.
- Security engineering: Access Manager, attribute-based access control (ABAC) using Access When, field-level encryption/obfuscation, secure logging.
- Testing leadership: PegaUnit strategy, scenario tests, contract tests for integrations, test data management, coverage KPIs.
- Documentation & stakeholder management: architecture decision records (ADRs), trade-off analysis, executive communication, risk management.
Nice-to-Have
- Customer Decision Hub (CDH) to power NBA in service context and next-best-service actions.
- GenAI/Agentic AI in Pega (eg, summarization, knowledge buddy/coach patterns) and NLP model tuning.
- Telephony/CCaaS: Genesys, Amazon Connect, Twilio, NICE; CTI handoff and screen-pop patterns.
- Cloud ops (Pega Cloud, AWS/Azure) and enterprise observability (Splunk/Datadog/New Relic).
- Travel/E-commerce domain: booking amendments, refunds/chargebacks, partner/supplier support, fraud/risk workflows.
Certifications
- Mandatory: Pega Certified Lead System Architect (CLSA)
- Preferred: Pega Decisioning Consultant, badges in GenAI, Digital Messaging, PDC
Pega Lead System Architect (LSA): Constellation And Customer Services Experience Mandatory in London employer: Thrive IT Systems Ltd
Contact Detail:
Thrive IT Systems Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pega Lead System Architect (LSA): Constellation And Customer Services Experience Mandatory in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the Pega community or related fields. Attend meetups, webinars, or online forums to get your name out there and learn about potential job openings.
✨Tip Number 2
Showcase your skills! Create a portfolio that highlights your Pega CS implementations and architecture designs. This will give potential employers a clear view of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on your technical knowledge and soft skills. Be ready to discuss your experience with integration design, performance engineering, and DevOps practices in detail.
✨Tip Number 4
Don't forget to apply through our website! We often have exclusive listings and opportunities that you won't find elsewhere. Plus, it shows you're genuinely interested in joining our team.
We think you need these skills to ace Pega Lead System Architect (LSA): Constellation And Customer Services Experience Mandatory in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to highlight your experience with Pega CS and Constellation. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant projects!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Pega Lead System Architect role. Share specific examples of your past work that relate to the responsibilities listed in the job description.
Showcase Your Achievements: When detailing your experience, focus on your achievements rather than just duties. We love to see quantifiable results, so if you improved performance or led successful implementations, make sure to include those details!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Thrive IT Systems Ltd
✨Know Your Pega Inside Out
Make sure you’re well-versed in Pega CS and Constellation. Brush up on your knowledge of interaction portals, service cases, and digital messaging. Be ready to discuss your past implementations and how they align with the role.
✨Master the Architecture
Understand the architecture principles that govern Pega solutions. Be prepared to explain your approach to defining non-functional requirements and integration strategies. Highlight your experience with REST/JSON and event-driven patterns during the interview.
✨Showcase Your DevOps Skills
Since this role involves a lot of DevOps, be ready to talk about your experience with multi-stage pipelines and infrastructure-as-code. Discuss how you've implemented automated quality gates and rollback patterns in previous projects.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that test your problem-solving skills. Think of examples where you’ve had to make architectural decisions or handle performance issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
