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For Companies At a Glance
- Tasks: Join a small team to deliver top-notch customer service in a contact centre.
- Company: Work with a respected leader in construction and plant hire across the UK.
- Benefits: Enjoy a competitive salary of up to £27,000 plus excellent perks and no weekend work.
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact on customer experiences.
- Qualifications: Previous customer service experience is essential; be personable, communicative, and driven.
- Other info: Location is easily accessible from various nearby towns.
Is your CV ready? If so, and you are confident this is the role for you, make sure to apply asap.
LOCATION: Based on site near Haydock, St Helens
HOURS OF WORK: Monday to Friday (no weekends) 07:30 - 17:00
SALARY: Package to £27,000 plus excellent benefits
THE COMPANY
Thrive are currently working with one of our favourite clients who have locations and depots across England. They are one of the most respected and well known in their industry - servicing construction, logistics and civil engineering projects across the UK.
THE ROLE
This is a fantastic opportunity to be part of a small, dedicated team working within a contact centre environment as a sales negotiator. You will get to work with various customers - looking after all aspects of their experience. You will be responsible for delivering exceptional levels of customer service whilst being skilled in handling various accounts and being extremely organised.
THE PERSON
In order to succeed in this role you should be personable, communicative and driven. You will need to have a background in customer services - ideally in a contact or call centre / hire desk / inside sales / customer service environment. You will be someone who makes sure that the customer experience is paramount, making sure to always exceed customer expectations. As a strong team player you will be able to work well with a small, dedicated team.
THE PACKAGE
To £27,000 Package + Excellent benefits
LOCATION
The role is based on site and is commutable from Haydock, St Helens, Liverpool, New Boston, Crank, Rainhill, Sutton, Sutton Manor, Warrington, Manchester, Widnes, Wigan, Prescot, Huyton, Newton Le Willows, Kirkby, Skelmersdale, Runcorn, Billinge.
CUSTOMER SERVICE AGENT- Plant Hire / Building Supplies / Construction employer: Thrive International
Contact Detail:
Thrive International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CUSTOMER SERVICE AGENT- Plant Hire / Building Supplies / Construction
✨Tip Number 1
Familiarise yourself with the plant hire and building supplies industry. Understanding the products and services offered will help you engage more effectively with customers and demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your communication skills, as they are crucial for this role. Consider role-playing scenarios where you handle customer inquiries or complaints to build your confidence and improve your ability to exceed customer expectations.
✨Tip Number 3
Network with professionals in the construction and customer service sectors. Attend local events or join online forums to connect with others who can provide insights or even refer you to opportunities within the industry.
✨Tip Number 4
Research the company thoroughly before your interview. Knowing their values, mission, and recent projects will allow you to tailor your responses and show that you're genuinely interested in being part of their team.
We think you need these skills to ace CUSTOMER SERVICE AGENT- Plant Hire / Building Supplies / Construction
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly in contact centres or sales environments. Use keywords from the job description, such as 'customer experience' and 'account handling', to demonstrate your suitability for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to exceed customer expectations. Mention specific examples from your past experiences that align with the responsibilities of the role.
Highlight Relevant Skills: In your application, emphasise skills that are crucial for this position, such as communication, organisation, and teamwork. Provide examples of how you've successfully used these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key in customer service roles.
How to prepare for a job interview at Thrive International
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and the services they provide in the construction and plant hire industry. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Highlight Relevant Experience
Make sure to emphasise any previous experience you have in customer service, especially in a contact centre or sales environment. Be ready to discuss specific examples where you exceeded customer expectations or handled challenging situations effectively.
✨Demonstrate Communication Skills
As a Customer Service Agent, strong communication skills are essential. Practice articulating your thoughts clearly and confidently. During the interview, listen carefully to the questions asked and respond thoughtfully to demonstrate your ability to communicate effectively with customers.
✨Show Team Spirit
Since the role involves working within a small, dedicated team, be prepared to discuss how you collaborate with others. Share examples of how you've contributed to team success in the past and express your enthusiasm for being part of a close-knit group.
