At a Glance
- Tasks: Lead and coordinate complex damp & mould housing cases for safe, healthy homes.
- Company: Join a merging community-focused housing association with a commitment to improving lives.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Dynamic environment with potential for career advancement in a larger organisation.
- Why this job: Make a real difference in residents' lives while developing your career in housing management.
- Qualifications: Experience in housing case management and strong communication skills required.
The predicted salary is between 42976 - 42976 £ per year.
Hemel Hempstead, Hertfordshire (Hybrid Working)
Salary: £42,976.75 Per Annum Plus Benefits
Permanent, Full Time 37 hours per week (Monday - Friday)
As Lead Case Handler - Damp & Mould Complex Cases, you'll play a key role in managing and coordinating high-risk and complex housing cases, ensuring residents live in safe, healthy homes. This is a planner-led supervisory role, you'll take ownership of case progression, stakeholder coordination, and service delivery, ensuring that every case is managed efficiently and compliantly.
Other Responsibilities:
- Lead the end-to-end coordination and planning of complex damp & mould cases
- Manage and maintain accurate case records, ensuring all actions and updates are logged
- Act as a key point of contact for residents, providing clear and timely communication
- Coordinate internal teams (repairs, surveyors, housing) and external contractors
- Monitor case progress, proactively managing risks, delays, and escalations
- Ensure all cases meet regulatory requirements, including compliance with Awaab's Law, internal policies, and service standards
- Track and report on performance, including KPIs such as resolution times and customer satisfaction
- Support the management of high-risk or sensitive cases, ensuring appropriate prioritisation
- Identify opportunities to improve processes and service delivery
- Work collaboratively with stakeholders to deliver efficient, customer-focused outcomes
- Line management of one team member and potential others.
Requirements:
- Experience in repairs planning, scheduling or housing case management
- Knowledge of damp & mould / complex repairs (or transferable experience)
- Strong organisational skills and ability to manage multiple priorities
- Excellent communication and stakeholder management skills
- A customer-first approach with a passion for improving homes and services
- Experience and awareness of Awaab's Law
Specific roles within Thrive are subject to a basic DBS check, the successful applicant(s) will be contacted by our People Team if this applies to their role.
Closing date: Friday 5th June 2026
Interviews: To be confirmed
We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis, we would advise that applications are submitted as soon as possible.
Thrive Homes and Watford Community Housing are merging to create a new Community Gateway housing association by bringing together our people and expertise to strengthen services and increase our impact. For our people, this means we are creating a larger organisation with broader career paths, more opportunities to develop, and greater capacity to invest so we can deliver even better customer outcomes. The legal merger is expected to complete on 1 June 2026.
Lead Case Handler Damp & Mould Complex Cases in Watford employer: Thrive Homes
Thrive Homes offers an exceptional work environment for the Lead Case Handler role in Hemel Hempstead, where employees are empowered to make a real difference in the lives of residents by ensuring safe and healthy homes. With a strong focus on employee development, a collaborative culture, and the unique opportunity to be part of a larger organisation post-merger, team members can expect meaningful career growth and a supportive atmosphere that prioritises customer satisfaction and service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Case Handler Damp & Mould Complex Cases in Watford
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who have experience with damp and mould cases. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of Awaab's Law and other relevant regulations. We want you to show that you're not just a candidate, but the candidate who knows their stuff!
✨Tip Number 3
Practice your communication skills! As a Lead Case Handler, you'll need to convey complex information clearly. Try role-playing scenarios with friends or family to get comfortable with explaining things simply.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Lead Case Handler Damp & Mould Complex Cases in Watford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in managing complex cases, especially around damp and mould. We want to see how your skills align with the role, so don’t hold back on showcasing relevant achievements!
Showcase Your Communication Skills:As a Lead Case Handler, clear communication is key. Use your application to demonstrate how you've effectively communicated with stakeholders in the past. We love seeing examples of how you’ve kept everyone in the loop during complex projects.
Highlight Your Organisational Skills:This role requires juggling multiple priorities, so make sure to emphasise your organisational abilities. Share specific examples of how you’ve managed case records or coordinated teams to ensure everything runs smoothly. We’re all about efficiency!
Apply Through Our Website:We encourage you to submit your application through our website for the best chance of being noticed. It’s super easy, and we can’t wait to see what you bring to the table. Don’t wait too long though; apply soon!
How to prepare for a job interview at Thrive Homes
✨Know Your Stuff
Make sure you brush up on your knowledge of damp and mould issues, as well as Awaab's Law. Being able to discuss these topics confidently will show that you're serious about the role and understand the complexities involved in managing such cases.
✨Showcase Your Organisational Skills
Prepare examples from your past experiences where you've successfully managed multiple priorities or complex cases. Highlight how you coordinated with different stakeholders and ensured compliance with regulations. This will demonstrate your ability to handle the responsibilities of the Lead Case Handler role.
✨Communicate Clearly
Since this role involves being a key point of contact for residents, practice articulating your thoughts clearly and concisely. Think about how you would explain complex issues in simple terms, as effective communication is crucial for building trust with residents and stakeholders.
✨Be Ready to Discuss Improvements
Think about potential areas for process improvement within housing case management. Be prepared to share your ideas during the interview, as this shows initiative and a customer-first approach. Employers love candidates who are proactive about enhancing service delivery.
