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For Companies At a Glance
- Tasks: Investigate and resolve customer complaints in housing and repairs.
- Company: Thrive Homes, a supportive and community-focused organisation.
- Benefits: Competitive salary, hybrid working, and a fixed-term contract until 2026.
- Why this job: Make a real difference by helping customers and improving their living conditions.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Join a dynamic team with opportunities for personal and professional growth.
The predicted salary is between 36993 - 36993 £ per year.
Thrive Homes are seeking a Complaints Handler to be responsible for investigating and resolving customer complaints in accordance with Thrive's Complaints Policy.
Location: Hemel Hempstead, Hertfordshire (Hybrid Working)
Salary: £36,993.73 per annum
Contract: Fixed Term Contract until 1 September 2026
Hours: Full Time, 37 hours per week
Please ensure that your CV is up to date, and that you have read the job specifications before applying.
Complaints Resolution Officer / Complaints Handler (Housing / Repairs) in St Albans employer: Thrive Homes
Contact Detail:
Thrive Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Resolution Officer / Complaints Handler (Housing / Repairs) in St Albans
✨Tip Number 1
Before you even think about applying, make sure you know the ins and outs of the role. Dive into the job description and understand what Thrive Homes is looking for in a Complaints Resolution Officer. This will help you tailor your approach when you get to the interview stage.
✨Tip Number 2
Networking is key! Reach out to current or former employees on LinkedIn. They can give you the lowdown on the company culture and what it’s really like to work there. Plus, it might just give you an edge when it comes to your application.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to complaints handling and customer service. Role-play with a friend or use online resources to get comfortable with your responses. We want you to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about the position. So hit that apply button and let’s get you on the path to landing that job!
We think you need these skills to ace Complaints Resolution Officer / Complaints Handler (Housing / Repairs) in St Albans
Some tips for your application 🫡
Read the Job Specs Carefully: Before you start your application, make sure to read through the job description thoroughly. This will help you understand what Thrive Homes is looking for and tailor your application accordingly.
Update Your CV: Ensure your CV is up to date and highlights relevant experience in complaints handling or customer service. We want to see how your skills align with the role, so don’t hold back on showcasing your achievements!
Craft a Personal Cover Letter: A personal cover letter can really set you apart. Use it to explain why you’re interested in the Complaints Resolution Officer role and how your background makes you a great fit. Let your personality shine through!
Apply Through Our Website: When you're ready, hit that apply button on our website! It’s the best way to ensure your application gets to us directly. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Thrive Homes
✨Know the Complaints Policy Inside Out
Make sure you thoroughly understand Thrive Homes' Complaints Policy. Familiarise yourself with their approach to handling complaints, as this will show your commitment and readiness to tackle the role head-on.
✨Prepare Real-Life Examples
Think of specific instances where you've successfully resolved complaints or handled difficult situations. Be ready to share these examples during the interview to demonstrate your problem-solving skills and customer service experience.
✨Research Housing and Repairs Context
Get a good grasp of the housing and repairs sector, especially any common issues that arise. This knowledge will help you speak confidently about how you would handle various complaints related to housing repairs.
✨Practice Active Listening
During the interview, practice active listening. Show that you can empathise with customers by summarising their concerns and responding thoughtfully. This skill is crucial for a Complaints Resolution Officer and will set you apart from other candidates.