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- Tasks: Assist with rent collection, payment processing, and customer inquiries in a dynamic team.
- Company: Thrive Homes is dedicated to empowering people and delivering exceptional service.
- Benefits: Enjoy hybrid working options and a supportive work environment with competitive pay.
- Other info: This is a temporary position lasting until February 2026, with potential for growth.
- Why this job: Join a fast-paced role where your attention to detail and teamwork will shine.
- Qualifications: Strong communication skills and a keen eye for detail are essential; experience in customer service is a plus.
The predicted salary is between 24000 - 42000 £ per year.
Rent Collection Assistant
Hemel Hempstead, Hertfordshire (Hybrid Working)
£29,785.02 per annum + benefits
Temporary, 7 Months Fixed Term (until end of February 2026)
Full Time 37 hours per week
Are you highly organised with a keen eye for detail? Do you succeed in a role where accuracy, customer service, and teamwork go hand in hand? If so, Thrive Homes wants to hear from you.
We\’re seeking an Income Protection Assistant to join our busy and supportive team. This is a fantastic opportunity for someone who enjoys working in a fast-paced environment where attention to detail, process accuracy, and customer communication are key.
At Thrive, we’re proud to offer a SMART working policy, giving you the flexibility to work in a way that suits you best—whether that’s from our state-of-the-art offices or remotely. We\’re committed to empowering our people and delivering exceptional service to our customers.
Key Responsibilities
- Process and post payments including Housing Benefit and Universal Credit files
- Reconcile income and liaise with the Finance team on adjustments
- Manage Direct Debit processes, including setup and adjustments
- Verify rent changes and Universal Credit claims using the Landlord Portal
- Assist with initial arrears contact, including former tenant arrears, recharges, and sundry debts, and monitor account anomalies
- Order and dispatch rent payment cards
- Liaise with Local Authorities and the DWP on benefit-related payments
- Respond to customer and partner enquiries accurately and professionally
- Support the annual rent change process
- Provide support across the wider income protection team and other departments as needed
What We’re Looking For
- Exceptional attention to detail and accuracy in handling data
- Excellent communication skills, both written and verbal
- Ability to manage a busy workload and meet deadlines
- Strong customer service background
- Proficiency in Microsoft Office applications
- Knowledge of the housing sector and welfare benefits would be beneficial
Specific roles within Thrive are subject to a basic DBS check. The successful applicant(s) will be contacted by our People Team if this applies to their role.
Closing date: Wednesday 30th July 2025
Interviews: To be confirmed
We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. Applications are encouraged to be submitted as soon as possible.
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Rent Collection Assistant employer: Thrive Homes
Contact Detail:
Thrive Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rent Collection Assistant
✨Tip Number 1
Familiarise yourself with the housing sector and welfare benefits. Understanding these areas will not only help you in the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your Microsoft Office skills, especially Excel. Being proficient in these applications is crucial for managing data accurately, which is a key part of the job.
✨Tip Number 3
Prepare examples of how you've provided excellent customer service in previous roles. This will showcase your communication skills and ability to handle enquiries professionally.
✨Tip Number 4
Practice your time management skills. Be ready to discuss how you manage a busy workload and meet deadlines, as this is essential for success in a fast-paced environment like Thrive Homes.
We think you need these skills to ace Rent Collection Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your attention to detail and customer service experience. Use specific examples from previous roles that demonstrate your ability to manage workloads and meet deadlines.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Rent Collection Assistant role at Thrive Homes. Mention how your skills align with their key responsibilities, such as processing payments and liaising with customers.
Highlight Relevant Skills: Emphasise your proficiency in Microsoft Office applications and any knowledge of the housing sector or welfare benefits. This will show that you understand the context of the role and can hit the ground running.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this position.
How to prepare for a job interview at Thrive Homes
✨Showcase Your Attention to Detail
As a Rent Collection Assistant, attention to detail is crucial. Prepare examples from your past experiences where your meticulous nature helped avoid errors or improved processes. This will demonstrate your suitability for the role.
✨Demonstrate Strong Communication Skills
Since the role involves liaising with customers and local authorities, practice articulating your thoughts clearly. Be ready to discuss how you've effectively communicated in previous roles, especially in challenging situations.
✨Familiarise Yourself with Housing Benefits
Having knowledge about housing benefits and Universal Credit will give you an edge. Brush up on these topics before the interview, so you can confidently discuss how they relate to the responsibilities of the position.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to manage a busy workload. Think of scenarios where you successfully handled multiple tasks or resolved customer issues, and be ready to share those stories.