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- Tasks: Build strong community relationships and provide practical support to tenants and leaseholders.
- Company: Thrive Homes, dedicated to creating safe and well-managed communities.
- Benefits: Competitive salary, benefits package, and a supportive work environment.
- Why this job: Make a real difference in people's lives while developing your skills in housing management.
- Qualifications: Experience in tenancy management and excellent communication skills required.
- Other info: Flexible working hours with opportunities for career growth.
The predicted salary is between 32000 - 42000 £ per year.
Neighbourhood Officer Hertfordshire and surrounding areas £38,836.48 plus benefits Permanent, Full Time 37 hours per week (Monday – Friday) As a Neighbourhood Officer at Thrive Homes, you will be the key link between the organisation and our customers, ensuring strong relationships and safe, well-managed communities. You will provide advice, support and practical solutions to tenants, leaseholders and shared owners, while ensuring compliance with tenancy and lease obligations. The role is varied and hands-on, involving estate and home visits, digital communications, and case management. You will address issues such as tenancy breaches and anti-social behaviour, working closely with partner agencies and contractors to deliver effective outcomes. Success in this role requires excellent communication skills, a customer-focused approach, and the ability to adapt to changing priorities. You will need experience in tenancy or housing management, alongside the confidence to engage with people from a wide range of backgrounds. Other Responsibilities: · Investigation, escalation and resolution of customer issues, e.g. unauthorised occupiers, abandoned properties, overgrown gardens, neighbour disputes, complaints, anti-social behaviour (ASB), other contractual requirements, tenant, shared owner and leaseholder. · Maintain accurate and detailed records, serving legal notices, preparing a case file and attending court or multi-agency case conferences. · Identify support requirements and work with customers to sustain their tenancies. Where appropriate to escalate support requirements to the relevant support channel e.g. internal escalation or external referral. · Collaboration and support across the team and business to ensure resolution of issues are achieved, e.g. access for compliance and property visits. · Work closely with the Customer Contact Team to provide knowledge and feedback to assist with resolution at first point of contact. · Support the Relationship Management Team and Onboarding Team through the tenant life cycle from post void, allocation, lettings, housing management and sustainment and intervention. · You will be required to undertake any other reasonable duties/projects as required by your line manager/senior manager. · occasional weekend and evening meetings and out of hours support. Requirements: · Full driving licence and use of vehicle · Experience in tenancy management and/or anti-social behaviour · Experience working with partner agencies and/or contractors · Excellent communication skills and ability to engage with a variety of people · Ability to operate and be flexible in a changing environment to respond to emerging priorities · Holding a CIH or Housing Management qualification (or equivalent) is desirable Specific roles within Thrive are subject to a basic DBS check, the successful applicant(s) will be contacted by our People Team if this applies to their role. Closing date: 17th April 2026 Interviews To be confirmed We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible
Neighbourhood Officer employer: Thrive Homes
Contact Detail:
Thrive Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Officer
✨Tip Number 1
Get to know the company! Research Thrive Homes and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being a Neighbourhood Officer.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the role and the company culture, which can give you an edge in your application process.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to tenancy management and anti-social behaviour. Role-play with a friend or use our resources to boost your confidence before the big day.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression on the hiring team.
We think you need these skills to ace Neighbourhood Officer
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read the job description thoroughly. We want to see that you understand the role of a Neighbourhood Officer and how your skills align with what we're looking for.
Show Off Your Communication Skills: As a Neighbourhood Officer, communication is key! Make sure your application highlights your ability to engage with a variety of people. Use clear and concise language to demonstrate your customer-focused approach.
Tailor Your Experience: When detailing your experience, focus on relevant roles in tenancy or housing management. We love seeing how you've tackled issues like anti-social behaviour or worked with partner agencies, so don’t hold back!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role as soon as possible!
How to prepare for a job interview at Thrive Homes
✨Know Your Stuff
Make sure you thoroughly understand the role of a Neighbourhood Officer. Familiarise yourself with tenancy management, anti-social behaviour issues, and the specific responsibilities outlined in the job description. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Neighbourhood Officer, excellent communication is key. Prepare examples from your past experiences where you've successfully engaged with diverse groups or resolved conflicts. Practising these scenarios can help you articulate your skills effectively during the interview.
✨Demonstrate Flexibility
The role requires adaptability to changing priorities. Think of instances where you've had to adjust your approach or manage unexpected challenges. Sharing these experiences will highlight your ability to thrive in a dynamic environment, which is crucial for this position.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, support structures, and how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.