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- Tasks: Lead the Home Ownership team and manage leasehold processes for excellent service delivery.
- Company: Thrive Homes, a supportive and dynamic housing organisation.
- Benefits: Flexible working hours, competitive salary, and opportunities for professional growth.
- Other info: Join a collaborative environment with potential for career advancement.
- Why this job: Make a real difference in people's lives through home ownership management.
- Qualifications: Experience in leasehold management and strong leadership skills required.
The predicted salary is between 36000 - 60000 £ per year.
Home Ownership Lead (Leasehold Management) Hemel Hempstead, Hertfordshire (Flexible Homeworking) Salary: £55,694 per annum + benefits 12-month Fixed Term Contract (Maternity Cover) Full-time, 37 hours per week Lead and Inspire at Thrive Homes Are you an experienced leasehold professional looking for your next leadership challenge? Thrive Homes is seeking a Home Ownership Lead to manage and support our dedicated Home Ownership team. This is your opportunity to shape services, influence strategy, and deliver excellent outcomes for our customers. The Role You will oversee all aspects of leasehold management, ensuring compliance with legislation and driving high standards of service delivery. Working collaboratively across teams, you will play a key role in: * Signing off RTB, RTA, RTSO, resales, lease extension, staircasing, cases processed by the Home Ownership Team, and providing oversight on escalated homeowner queries * Leading on Section 20 processes, dispensation cases, and First Tier Tribunal applications * Supporting budget setting, monitoring, audits, and reporting * Handling complaints and Housing Ombudsman cases with professionalism * Improving homeowner satisfaction and embedding customer-focused processes * Identifying revenue generation opportunities and driving continuous improvement * Training and mentoring the Homeownership team, ensuring compliance and best practice * Collaborating with Finance, Customer Service, and Property teams to deliver successful processes that facilitate joined-up services About You We are looking for a confident and motivated leader with: * Senior-level experience in leasehold management * Strong knowledge of compliance, service charges, complaints, and Section 20 processes * Demonstrable experience of RTB, RTA, RTSO sales, resales, lease extensions, and staircasing for compliant oversight * Proven ability to manage Housing Ombudsman cases and embed learning outcomes * Excellent communication and leadership skills, with the ability to motivate and support a team * Strong IT skills, particularly Microsoft Office * A track record of driving business process improvements in line with legislation and best practice * Experience identifying and implementing revenue generation opportunities * The ability to work collaboratively across departments and deliver high-quality results Thrive Benefits – Supporting You to Thrive At Thrive Homes, our people are at the heart of everything we do. That’s why we’ve designed a benefits package that not only rewards performance but also supports wellbeing, flexibility, and personal growth. What we offer: * Competitive annual salary and discretionary bonus * 25 days annual leave (plus bank holidays) * Generous pension scheme * Hybrid and flexible working arrangements * £900 per year flexible benefits allowance * Life insurance and health cash plan * Employee Assistance Programme and access to Mental Health First Aiders * Volunteer days to give back to the community * Annual flu jab and wellbeing initiatives (massage days, gym discounts, MyGym membership, shopping portal discounts, free fruit) * Electric/Hybrid car benefit scheme We’re committed to helping colleagues achieve a healthy work-life balance, while offering real career development opportunities and the chance to make a positive impact. Some roles at Thrive are subject to a basic DBS check. Closing date: 10th October 2025 Interviews: 7 & 8 October 2025 (AM) Applications may close early if we receive sufficient interest—so apply now and take the next step in your career with Thrive Homes
Home Ownership Manager / Leasehold Management Lead (Housing) employer: Thrive Homes
Contact Detail:
Thrive Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Home Ownership Manager / Leasehold Management Lead (Housing)
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work at Thrive Homes. A friendly chat can sometimes lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Brush up on leasehold management and compliance topics. We want you to show off your expertise and how you can make a difference in the Home Ownership team.
✨Tip Number 3
Practice your answers to common interview questions. Think about how your experience aligns with the key responsibilities listed in the job description. We’re all about making sure you shine during the interview!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Thrive Homes family.
We think you need these skills to ace Home Ownership Manager / Leasehold Management Lead (Housing)
Some tips for your application 🫡
Read the Job Description Thoroughly: Before you start writing your application, take a good look at the job description. It’s packed with info about what we’re looking for, so make sure you understand the key responsibilities and skills required for the Home Ownership Manager role.
Tailor Your Application: Don’t just send a generic application! We want to see how your experience aligns with the specific requirements of the role. Highlight your leasehold management experience and any relevant compliance work you've done to show us you’re the right fit.
Show Off Your Communication Skills: Since this role involves a lot of collaboration and customer interaction, make sure your written application reflects your strong communication skills. Use clear and concise language, and don’t forget to proofread for any typos or errors!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team at Thrive Homes!
How to prepare for a job interview at Thrive Homes
✨Know Your Stuff
Make sure you brush up on leasehold management and the specific processes mentioned in the job description, like RTB, RTA, and Section 20. Being able to discuss these topics confidently will show that you're not just interested but also knowledgeable about the role.
✨Showcase Your Leadership Skills
Since this role involves managing a team, be prepared to share examples of how you've successfully led teams in the past. Think about times when you improved processes or resolved disputes, and be ready to discuss your approach to leadership.
✨Prepare for Compliance Questions
Given the focus on compliance and legislation, expect questions around these areas. Familiarise yourself with current housing laws and be ready to discuss how you've ensured compliance in previous roles. This will demonstrate your ability to handle the responsibilities of the position.
✨Engage with the Interviewers
Interviews are a two-way street! Prepare thoughtful questions about Thrive Homes' approach to home ownership and customer satisfaction. This shows your genuine interest in the company and helps you assess if it's the right fit for you.