At a Glance
- Tasks: Lead and coordinate complex damp & mould housing cases for safe, healthy homes.
- Company: Join a dynamic housing association focused on community impact and service improvement.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Be part of a larger organisation with exciting career paths and development opportunities.
- Why this job: Make a real difference in residents' lives while developing your career in housing management.
- Qualifications: Experience in housing case management and strong communication skills required.
The predicted salary is between 42976 - 42976 £ per year.
As Lead Case Handler - Damp & Mould Complex Cases, you'll play a key role in managing and coordinating high-risk and complex housing cases, ensuring residents live in safe, healthy homes. This is a planner-led supervisory role, you'll take ownership of case progression, stakeholder coordination, and service delivery, ensuring that every case is managed efficiently and compliantly.
Other Responsibilities:
- Lead the end-to-end coordination and planning of complex damp & mould cases
- Manage and maintain accurate case records, ensuring all actions and updates are logged
- Act as a key point of contact for residents, providing clear and timely communication
- Coordinate internal teams (repairs, surveyors, housing) and external contractors
- Monitor case progress, proactively managing risks, delays, and escalations
- Ensure all cases meet regulatory requirements, including compliance with Awaabs Law, internal policies, and service standards
- Track and report on performance, including KPIs such as resolution times and customer satisfaction
- Support the management of high-risk or sensitive cases, ensuring appropriate prioritisation
- Identify opportunities to improve processes and service delivery
- Work collaboratively with stakeholders to deliver efficient, customer-focused outcomes
- Line management of one team member and potential others.
Requirements:
- Experience in repairs planning, scheduling or housing case management
- Knowledge of damp & mould / complex repairs (or transferable experience)
- Strong organisational skills and ability to manage multiple priorities
- Excellent communication and stakeholder management skills
- A customer-first approach with a passion for improving homes and services
- Experience and awareness of Awaabs Law
Specific roles within Thrive are subject to a basic DBS check, the successful applicant(s) will be contacted by our People Team if this applies to their role.
Closing date: Friday 5th June 2026
Interviews: To be confirmed. We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.
Thrive Homes and Watford Community Housing are merging to create a new Community Gateway housing association by bringing together our people and expertise to strengthen services and increase our impact. For our people, this means we are creating a larger organisation with broader career paths, more opportunities to develop, and greater capacity to invest so we can deliver even better customer outcomes. The legal merger is expected to complete on 1 June 2026.
Lead Case Handler Damp & Mould Complex Cases in Hemel Hempstead employer: Thrive Homes
Thrive Homes offers an exceptional work environment for the Lead Case Handler role, situated in Hemel Hempstead with the flexibility of hybrid working. Employees benefit from a supportive culture that prioritises professional growth, with opportunities to develop within a larger organisation post-merger, while making a meaningful impact on residents' lives by ensuring safe and healthy homes. The company values collaboration and innovation, providing a platform for employees to enhance service delivery and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Case Handler Damp & Mould Complex Cases in Hemel Hempstead
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who know about damp and mould cases. A friendly chat can lead to insider info or even a referral that could land you an interview.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of Awaabs Law and case management best practices. We want you to show off your expertise and passion for improving homes during those crucial conversations!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can keep you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit.
✨Tip Number 4
Apply through our website for the best chance at landing the job! We love seeing applications directly from candidates who are genuinely interested in joining our team and making a difference in residents' lives.
We think you need these skills to ace Lead Case Handler Damp & Mould Complex Cases in Hemel Hempstead
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with damp and mould cases. We want to see how your skills align with the role, so don’t hold back on showcasing relevant achievements!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point, making it easy for us to see why you’re a great fit.
Show Your Passion:Let your enthusiasm for improving homes and services shine through in your application. We love candidates who are genuinely passionate about making a difference, so share your motivation for wanting to join our team!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Thrive Homes
✨Know Your Stuff
Make sure you brush up on your knowledge of damp and mould issues, as well as Awaab's Law. Being able to discuss these topics confidently will show that you're serious about the role and understand the complexities involved.
✨Showcase Your Organisational Skills
Prepare examples from your past experiences where you've successfully managed multiple priorities or complex cases. Highlight how you coordinated with different teams and stakeholders to achieve positive outcomes.
✨Communicate Clearly
Since this role involves a lot of communication with residents and internal teams, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend to refine your responses and ensure you come across as approachable and professional.
✨Be Ready to Discuss Improvements
Think about ways you could improve processes or service delivery in the context of housing case management. Be prepared to share your ideas during the interview, as this shows initiative and a customer-first mindset.
