Head of Complaints Resolution – Housing Repairs in Hemel Hempstead

A housing organization in Hemel Hempstead seeks a Complaints Resolution Manager to lead their complaints service. The role involves managing complex cases, coordinating with the Housing Ombudsman, and generating compliance reports. Required qualifications include substantial experience in complaints handling, strong regulatory knowledge, and data analytical skills. The successful candidate will ensure service improvements and ongoing compliance while supporting team members effectively.#J-18808-Ljbffr