Administrator (Housing) in Hemel Hempstead

Thrive Homes is looking for an experienced customer focussed Administrator to support the Home Ownership team with general admin relating to tasks such as staircasing, new builds & conversions sales, resales, consents, leasehold management packs, section 20 consultation, lease extensions, conveyance plans, general enquiries and lease queries, to ensure all team objectives are met on time and with a high level of accuracy.

Thrive is proud to deliver flexibility for employees to work in a manner that suits their wants/needs best. Our SMART working policy allows individuals to take full control of their productivity by offering a choice between working in-house or away from the office. This means that successful candidates have the freedom to work as little or as often as they like from Thrive's state-of-the-art offices.

Other Responsibilities:

• Managing the team inbox to ensure all emails are acknowledged and actioned; quick phone responses to customers for queries.
• Coordinating queries across various teams and external stakeholders using problem-solving and best practice to provide full responses.
• Setting up new customers on our IT systems to ensure a good service is provided efficiently.
• Arranging the execution of engrossments by executive management in the office, including preparing documents, scanning and posting copies back to solicitors.
• Assisting with the production of the service charge estimates and actuals; logging and monitoring queries to ensure the team provides responses in a timely manner; overseeing the postage.
• Producing mail merges for letters/notices and posting these from the office; proof reading outgoing post from the team; keeping records of all post sent; managing any incoming post for the team.
• Raising and monitoring invoices for day-to-day costs.
• Completion of data migration to team files.

Requirements:

• Experience in a similar team administrative role.
• It would be advantageous to have worked within the social housing or property sector but this is not essential.
• Good IT skills with proficiency in Microsoft Office.
• Excellent organisational skills with the ability to manage multiple tasks and maintain high attention to detail.
• Strong communication skills, both written and verbal, with the ability to provide clear guidance/support.
• Demonstratable Customer Service Experience or relevant skills i.e. dealing with complaints/assisting customers as required.

Specific roles within Thrive are subject to a basic DBS check, the successful applicant(s) will be contacted by our People Team if this applies to their role.

Closing date: 13th November

Interview date: WC 17th November

We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.