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- Tasks: Help customers with housing services and provide friendly support for their queries.
- Company: Thrive Homes, dedicated to making a difference in the community.
- Benefits: Competitive salary, hybrid working, and a supportive team environment.
- Other info: Fixed term contract until January 2027 with career development opportunities.
- Why this job: Make a real impact by helping people access essential housing services.
- Qualifications: Passion for customer service and effective communication skills.
The predicted salary is between 30386 - 30386 £ per year.
Salary £30,386.03 plus benefits
Hemel Hempstead, Hertfordshire (Hybrid Working)
Fixed Term Contract until 1st January 2027
Full Time (37 hours per week)
Join us in making a meaningful difference for our customers. Apply today and become a valued member of our Customer Services team.
At Thrive Homes, we’re seeking a Customer Service Advisor to play a vital role in helping our customers access essential housing services. From raising repair requests to supporting tenancy enquiries and more, you’ll be the first point of contact, offering clear, friendly, and effective guidance across a wide range of queries.
Using a variety of communication channels, you’ll ensure every customer feels listened to, supported, and confident in the service they receive.
If you’re passionate about putting customers first and take pride in delivering excellent service every day, we’d love to hear from you.
This role requires working from the office one day per week. All training and any additional business needs will also be office-based, so applicants must live within a commutable distance.
Customer Service Advisor (Housing) employer: Thrive Homes
Contact Detail:
Thrive Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Housing)
✨Tip Number 1
Get to know the company! Research Thrive Homes and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference for their customers.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to be clear and friendly. Role-play common scenarios with a friend or family member to build your confidence and ensure you can handle various customer queries effectively.
✨Tip Number 3
Network like a pro! Connect with current or former employees of Thrive Homes on LinkedIn. They can provide insider tips and might even refer you internally, which can give you a leg up in the hiring process.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and serious about joining the team at Thrive Homes.
We think you need these skills to ace Customer Service Advisor (Housing)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Customer Service Advisor. We want to see how you can make a meaningful difference for our customers!
Showcase Your Communication Skills: Since you'll be the first point of contact for our customers, it's crucial to demonstrate your communication skills in your written application. Use clear and friendly language to reflect the tone we value at Thrive Homes.
Highlight Relevant Experience: If you've got experience in customer service or housing, make it shine! Share specific examples of how you've helped customers in the past, as this will show us you're ready to hit the ground running.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process!
How to prepare for a job interview at Thrive Homes
✨Know the Company Inside Out
Before your interview, take some time to research Thrive Homes. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Common Scenarios
As a Customer Service Advisor, you'll likely face various customer scenarios. Think about how you would handle difficult situations or complaints. Prepare specific examples from your past experiences that demonstrate your problem-solving skills and ability to remain calm under pressure.
✨Practice Your Communication Skills
Since this role involves using multiple communication channels, practice articulating your thoughts clearly and concisely. You might want to do mock interviews with friends or family, focusing on delivering friendly and effective responses, just like you would with customers.
✨Show Your Passion for Customer Service
During the interview, make sure to convey your enthusiasm for helping others. Share stories that highlight your commitment to excellent service and how you’ve gone above and beyond for customers in the past. This will resonate well with the interviewers at Thrive Homes.