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- Tasks: Support customers with housing services and provide friendly guidance across various channels.
- Company: Thrive Homes is dedicated to making a real difference in housing services.
- Benefits: Enjoy a competitive salary, hybrid working options, and a supportive team environment.
- Why this job: Be a customer champion and make a positive impact every day in a dynamic role.
- Qualifications: Experience in customer service or business administration is essential; housing experience is a plus.
- Other info: This is a 6-month fixed-term contract with a closing date for applications on 30th June 2025.
The predicted salary is between 24500 - 31500 £ per year.
Join us in making a real difference for our customers – apply today and become a valued part of our Customer Services team! At Thrive Homes, we’re looking for a Customer Service Advisor to play a key role in supporting our customers to access essential housing services such as raising repairs, managing their tenancy, and more. You’ll be the first point of contact, providing clear, friendly, and effective guidance across a wide range of enquiries. Using a variety of communication channels, you’ll ensure every customer feels heard and supported. If you’re ready to be a true customer champion and help us deliver excellent service every day – we’d love to hear from you!
Other Responsibilities:
- Providing a comprehensive range of advice, guidance, and support for our internal and external customers in line with business and team objectives - via different channels i.e. digital services, (inbound/outbound) email, text, phone, and written correspondence.
- Managing customer expectations in line with Thrive's Service Offer and adherence to policy.
- Diagnosing repair requests and scheduling work for repairs and home visits for relationship managers and property services.
- Advising Customers on housing and property related enquiries – to achieve resolution at FPOC.
- Advising both internal and external customers on all housing-related matters.
- Escalate ongoing issues, H&S, and compliance - to ensure the relevant business function is informed.
- Collaboration and support across the team, Relationship and Property Services, and wider business to achieve resolution of issues.
Requirements:
- Having tangible experience in applying customer service or business administration qualifications is important for this role.
- It is essential to have similar experience within a customer service or repairs role. Additionally, a background in housing would be beneficial.
- Excellent communication and active listening skills are essential for effectively engaging with customers.
- Strong problem-solving abilities, including the capacity to analyse complex issues and provide innovative solutions, are a must.
- A positive, empathetic attitude and the ability to adeptly handle a diverse range of customer interactions while maintaining a high level of professionalism are vital for success in this position.
Closing date: 30th June 2025
Interview date: To be confirmed
Specific roles within Thrive are subject to a basic DBS check, the successful applicant(s) will be contacted by our People Team if this applies to their role. We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.
Customer Service Advisor - Call Centre (FTC) employer: Thrive Homes
Contact Detail:
Thrive Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Call Centre (FTC)
✨Tip Number 1
Familiarise yourself with Thrive Homes and their services. Understanding their mission and values will help you align your responses during the interview, showcasing your genuine interest in the role.
✨Tip Number 2
Prepare to discuss specific examples from your past customer service experiences. Highlight situations where you successfully resolved issues or improved customer satisfaction, as this will demonstrate your problem-solving skills.
✨Tip Number 3
Practice active listening techniques. During the interview, show that you can engage effectively by summarising what the interviewer says and asking relevant questions, which reflects your communication skills.
✨Tip Number 4
Be ready to discuss how you handle difficult customer interactions. Share strategies you've used to maintain professionalism and empathy, as these qualities are crucial for a Customer Service Advisor at Thrive Homes.
We think you need these skills to ace Customer Service Advisor - Call Centre (FTC)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements. Tailor your application to highlight how your experience aligns with the role of a Customer Service Advisor.
Highlight Relevant Experience: Emphasise any previous customer service or repairs experience in your CV and cover letter. Use specific examples to demonstrate your problem-solving abilities and communication skills, as these are crucial for this position.
Craft a Compelling Cover Letter: Write a personalised cover letter that showcases your enthusiasm for the role and the company. Mention your understanding of Thrive Homes' mission and how you can contribute to their customer service goals.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential in a customer-facing role.
How to prepare for a job interview at Thrive Homes
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer service roles, especially those related to housing or repairs. Be prepared to discuss specific situations where you successfully resolved customer issues and how you managed their expectations.
✨Demonstrate Active Listening Skills
During the interview, practice active listening by summarising what the interviewer says before responding. This shows that you value their input and are capable of engaging effectively with customers, which is crucial for this role.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle complex customer queries or complaints. Prepare examples from your past experiences where you identified problems and implemented innovative solutions, showcasing your analytical skills.
✨Exude Empathy and Professionalism
Your attitude matters! Approach the interview with a positive and empathetic mindset. Be ready to discuss how you maintain professionalism while dealing with diverse customer interactions, as this is key to succeeding in the Customer Service Advisor role.
