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- Tasks: Lead the complaints team and enhance customer engagement through insights.
- Company: Thrive Homes is a dynamic organisation focused on customer service excellence.
- Benefits: Enjoy hybrid working, flexible hours, and competitive salary with additional perks.
- Why this job: Join a supportive culture that values your input and drives social impact.
- Qualifications: Experience in customer service and leadership skills are essential.
- Other info: This is a fixed-term contract covering maternity leave for 9 months.
The predicted salary is between 30000 - 40000 £ per year.
Hemel Hempstead, Hertfordshire (Hybrid Working)
Salary £38,496.84 per annum plus benefits
Fixed Term Contract (Maternity Cover 9 months)
37 hours per week (Monday - Friday, Flexibility Negotiable)
Thrive Homes is seeking a highly skilled and motivated Senior Engagement & Insight Officer to join our Customer Services department.
Complaints Team Leader / Senior Engagement and Insights Officer employer: Thrive Homes
Contact Detail:
Thrive Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Team Leader / Senior Engagement and Insights Officer
✨Tip Number 1
Familiarise yourself with Thrive Homes' values and mission. Understanding their approach to customer service and community engagement will help you align your responses during interviews, showcasing how your experience fits their culture.
✨Tip Number 2
Prepare specific examples from your past experiences that demonstrate your leadership skills in handling complaints and engaging with customers. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Tip Number 3
Research common challenges faced by complaints teams in the housing sector. Being able to discuss these issues and propose potential solutions will show your proactive approach and understanding of the role.
✨Tip Number 4
Network with current or former employees of Thrive Homes on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your interview.
We think you need these skills to ace Complaints Team Leader / Senior Engagement and Insights Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and required skills for the Complaints Team Leader position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service, engagement, and insights. Use bullet points for clarity and focus on achievements that demonstrate your leadership capabilities.
Write a Strong Cover Letter: Your cover letter should express your enthusiasm for the role and the company. Highlight specific examples from your past work that showcase your problem-solving skills and ability to lead a team effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Thrive Homes
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Complaints Team Leader. Familiarise yourself with the key skills required, such as leadership, communication, and problem-solving, as these will likely be focal points during your interview.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific complaints or customer service scenarios. Prepare examples from your past experience that demonstrate your ability to manage difficult situations effectively.
✨Showcase Your Insight Skills
As a Senior Engagement and Insights Officer, you'll need to demonstrate your analytical skills. Be ready to discuss how you've used data to drive improvements in customer service or engagement in previous roles.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This shows your genuine interest in the role and helps you assess if the company culture aligns with your values.
