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For Companies At a Glance
- Tasks: Lead the complaints team and drive customer engagement initiatives.
- Company: Thrive Homes is a dynamic organisation focused on enhancing customer experiences.
- Benefits: Enjoy hybrid working, flexible hours, and competitive salary with additional perks.
- Why this job: Join a supportive culture that values insights and makes a real impact in the community.
- Qualifications: Experience in customer service and strong leadership skills are essential.
- Other info: This is a fixed-term contract covering maternity leave for 9 months.
The predicted salary is between 30797 - 38497 £ per year.
Hemel Hempstead, Hertfordshire (Hybrid Working)
Salary £38,496.84 per annum plus benefits
Fixed Term Contract (Maternity Cover 9 months)
37 hours per week (Monday - Friday, Flexibility Negotiable)
Thrive Homes is seeking a highly skilled and motivated Senior Engagement & Insight Officer to join our Customer Services department.
Complaints Team Leader / Senior Engagement and Insights Officer employer: Thrive Homes
Contact Detail:
Thrive Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Team Leader / Senior Engagement and Insights Officer
✨Tip Number 1
Familiarise yourself with Thrive Homes' mission and values. Understanding their approach to customer service and community engagement will help you align your answers during interviews and demonstrate that you're a great fit for the team.
✨Tip Number 2
Prepare specific examples from your past experience that showcase your leadership skills and ability to handle complaints effectively. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Tip Number 3
Network with current or former employees of Thrive Homes on platforms like LinkedIn. They can provide valuable insights into the company culture and the expectations for the role, which can give you an edge in your application.
✨Tip Number 4
Stay updated on industry trends related to customer service and engagement. Being knowledgeable about current best practices will not only impress your interviewers but also show your commitment to continuous improvement in the field.
We think you need these skills to ace Complaints Team Leader / Senior Engagement and Insights Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and required skills for the Complaints Team Leader position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your leadership skills. Use specific examples from your past experiences to demonstrate your ability to manage complaints effectively and engage with customers.
Highlight Relevant Experience: In your CV, focus on your previous roles that involved customer engagement, insights analysis, or team leadership. Quantify your achievements where possible, such as improvements in customer satisfaction scores or successful project completions.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Thrive Homes
✨Understand the Role
Make sure you thoroughly read the job description for the Complaints Team Leader position. Familiarise yourself with the key responsibilities and required skills, so you can demonstrate how your experience aligns with what Thrive Homes is looking for.
✨Prepare Examples
Think of specific examples from your past work that showcase your leadership skills and ability to handle customer complaints effectively. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Research Thrive Homes
Get to know Thrive Homes and their values. Understanding their mission and recent initiatives will help you tailor your answers and show genuine interest in the company during the interview.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. This could include inquiries about team dynamics, challenges the department faces, or how success is measured in the role. It shows your engagement and enthusiasm for the position.
