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- Tasks: Handle customer complaints and engage with clients to gather insights.
- Company: Thrive Homes is a dynamic organisation focused on customer service excellence.
- Benefits: Enjoy hybrid working, competitive salary, and flexible hours.
- Why this job: Join a supportive team making a real impact in customer satisfaction.
- Qualifications: Strong communication skills and a passion for helping others are essential.
- Other info: This is a full-time, fixed-term contract role with room for growth.
The predicted salary is between 21127 - 35000 £ per year.
Salary up to £35,212 Per Annum Plus Benefits
Location: Hemel Hempstead, Hertfordshire (Hybrid/Smart Working)
Contract Type: Fixed Term Contract, Full Time
Hours: 37 hours per week (Monday - Friday, Flexibility Negotiable)
Thrive Homes is seeking a highly skilled and motivated Customer Engagement & Insight Officer to join our Customer Services department. As a crucial member of the team, you will be responsible for handling complaints and engaging with customers to gain insights that drive service improvements.
Complaint Handler / Customer Engagement & Insight Officer employer: Thrive Homes
Contact Detail:
Thrive Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaint Handler / Customer Engagement & Insight Officer
✨Tip Number 1
Familiarise yourself with Thrive Homes' values and mission. Understanding their approach to customer engagement will help you align your responses during interviews and demonstrate that you're a good fit for their culture.
✨Tip Number 2
Prepare specific examples of how you've successfully handled complaints in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your problem-solving skills and customer focus.
✨Tip Number 3
Research common challenges faced in customer service roles, particularly in housing or community services. Being able to discuss these issues and propose solutions will show your proactive approach and insight into the industry.
✨Tip Number 4
Network with current or former employees of Thrive Homes on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your interview.
We think you need these skills to ace Complaint Handler / Customer Engagement & Insight Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Complaint Handler / Customer Engagement & Insight Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer engagement and your ability to handle complaints effectively. Use specific examples from your past experiences to demonstrate your skills and how they relate to the role.
Highlight Relevant Experience: In your CV, focus on previous roles or experiences that involved customer service, complaint resolution, or engagement strategies. Use bullet points to clearly outline your achievements and contributions in these areas.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Thrive Homes
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Complaint Handler and Customer Engagement & Insight Officer. Familiarise yourself with Thrive Homes' values and how they approach customer service, as this will help you align your answers with their expectations.
✨Prepare for Scenario Questions
Expect to be asked about specific scenarios related to handling complaints and engaging with customers. Prepare examples from your past experiences that demonstrate your problem-solving skills and ability to empathise with customers.
✨Showcase Your Communication Skills
As a Complaint Handler, strong communication skills are essential. During the interview, focus on articulating your thoughts clearly and confidently. Practice active listening to ensure you understand the interviewer's questions fully before responding.
✨Research Customer Engagement Strategies
Familiarise yourself with current trends in customer engagement and insight strategies. Be ready to discuss how you can contribute to improving customer satisfaction and retention at Thrive Homes, showcasing your knowledge and enthusiasm for the role.
