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- Tasks: Lead the complaints service and manage complex cases in housing and repairs.
- Company: Thrive Homes, a forward-thinking organisation focused on customer satisfaction.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Why this job: Make a real difference by resolving issues and improving customer experiences.
- Qualifications: Experience in complaints management and strong communication skills.
- Other info: Join a supportive team dedicated to enhancing community living.
The predicted salary is between 35000 - 50000 £ per year.
The following information provides an overview of the skills, qualities, and qualifications needed for this role.
Location: Hemel Hempstead, Hertfordshire (Hybrid Working)
Salary: £41,725 per annum
Type: Permanent, Full Time, 37 hours per week
Thrive Homes is recruiting a Complaints Resolution Manager to lead the effective delivery of its complaints service. This role will take responsibility for managing complex and escalated cases, coordinating engagement with the Housing Ombudsman.
Complaints Resolution Manager (Housing / Repairs) in Bourne End employer: Thrive Homes
Contact Detail:
Thrive Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Resolution Manager (Housing / Repairs) in Bourne End
✨Tip Number 1
Network like a pro! Reach out to people in the housing and repairs sector, especially those who work at Thrive Homes. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by brushing up on your complaints resolution skills. Think of real-life examples where you've successfully managed complex cases. We want to hear your stories!
✨Tip Number 3
Show your passion for customer service! When you get the chance, highlight how you’ve gone above and beyond to resolve issues. It’s all about demonstrating that you care about making a difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Complaints Resolution Manager (Housing / Repairs) in Bourne End
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Complaints Resolution Manager role. Highlight your experience in managing complex cases and any relevant skills that align with the job description.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've successfully resolved complaints or issues in the past. We want to see your ability to handle escalated cases and engage effectively with stakeholders.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Thrive Homes
✨Know Your Stuff
Make sure you understand the ins and outs of complaints resolution, especially in housing and repairs. Familiarise yourself with relevant legislation and best practices, as well as Thrive Homes' specific policies. This will show that you're not just interested in the role but also knowledgeable about the field.
✨Showcase Your Experience
Prepare to discuss your previous experiences managing complex complaints. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you clearly demonstrate how you've successfully resolved issues in the past and how those skills can be applied to this role.
✨Engage with Empathy
As a Complaints Resolution Manager, empathy is key. Be ready to talk about how you handle difficult conversations and manage emotions, both yours and the complainants'. Share examples of how you've turned a negative experience into a positive outcome, showing that you can connect with people on a human level.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.