At a Glance
- Tasks: Lead and coordinate complex damp and mould housing cases for safe living.
- Company: Join a dedicated team focused on improving residents' homes.
- Benefits: Competitive salary, full-time hours, and supportive work environment.
- Other info: Opportunity for career growth and to lead a small team.
- Why this job: Make a real difference in people's lives by ensuring healthy homes.
- Qualifications: Experience in housing case management and strong communication skills.
The predicted salary is between 42976 - 42976 £ per year.
Salary £42,976.75 Per Annum Plus Benefits
Permanent, Full Time 37 hours per week (Monday – Friday)
As Lead Case Handler - Damp & Mould Complex Cases, you’ll play a key role in managing and coordinating high-risk and complex housing cases, ensuring residents live in safe, healthy homes. This is a planner-led supervisory role; you’ll take ownership of case progression, stakeholder coordination, and service delivery, ensuring that every case is managed efficiently and compliantly.
Responsibilities
- Lead the end-to-end coordination and planning of complex damp & mould cases
- Manage and maintain accurate case records, ensuring all actions and updates are logged
- Act as a key point of contact for residents, providing clear and timely communication
- Coordinate internal teams (repairs, surveyors, housing) and external contractors
- Monitor case progress, proactively managing risks, delays, and escalations
- Ensure all cases meet regulatory requirements, including compliance with Awaab’s Law, internal policies, and service standards
- Track and report on performance, including KPIs such as resolution times and customer satisfaction
- Support the management of high-risk or sensitive cases, ensuring appropriate prioritisation
- Identify opportunities to improve processes and service delivery
- Work collaboratively with stakeholders to deliver efficient, customer-focused outcomes
- Line management of one team member and potential others
Requirements
- Experience in repairs planning, scheduling or housing case management
- Knowledge of damp & mould / complex repairs (or transferable experience)
- Strong organisational skills and ability to manage multiple priorities
- Excellent communication and stakeholder management skills
- A customer-first approach with a passion for improving homes and services
- Experience and awareness of Awaabs Law
Specific roles within Thrive are subject to a basic DBS check; the successful applicant(s) will be contacted by our People Team if this applies to their role.
Closing date: Friday 5th June 2026
Lead Case Handler – Damp & Mould Complex Cases employer: Thrive Homes UK
As a Lead Case Handler at our organisation, you will be part of a dedicated team committed to ensuring residents live in safe and healthy homes. We pride ourselves on a supportive work culture that fosters professional growth, offering comprehensive training and development opportunities. Located in a vibrant community, we provide competitive benefits and a collaborative environment where your contributions directly impact the lives of others.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Case Handler – Damp & Mould Complex Cases
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who deal with damp and mould cases. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of Awaab’s Law and other relevant regulations. We want you to show that you’re not just a candidate, but the perfect fit for managing complex cases.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and making a difference in residents' lives.
We think you need these skills to ace Lead Case Handler – Damp & Mould Complex Cases
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in managing complex cases, especially related to damp and mould. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills:As a Lead Case Handler, clear communication is key. Use your application to demonstrate your ability to communicate effectively with residents and stakeholders. Share examples of how you've successfully managed communications in past roles.
Highlight Your Organisational Skills:We’re looking for someone who can juggle multiple priorities. In your application, give us a glimpse into how you’ve organised and managed complex cases before. Specific examples will help us see your organisational prowess in action!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Thrive Homes UK
✨Know Your Stuff
Make sure you brush up on your knowledge of damp and mould issues, as well as Awaab’s Law. Being able to discuss these topics confidently will show that you're serious about the role and understand the complexities involved.
✨Showcase Your Organisational Skills
Prepare examples from your past experiences where you've successfully managed multiple priorities or complex cases. Highlight how you kept everything on track and ensured compliance with regulations – this is key for the Lead Case Handler position.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Since you'll be a key point of contact for residents and stakeholders, demonstrating strong communication skills during the interview will be crucial. Think about how you can convey complex information in an easy-to-understand way.
✨Be a Team Player
Emphasise your experience in coordinating with various teams and stakeholders. Share specific instances where collaboration led to successful outcomes, as this role requires working closely with internal teams and external contractors to deliver efficient service.
