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- Tasks: Assist customers with housing services, including repairs and tenancy inquiries.
- Company: Thrive Homes UK, dedicated to providing excellent customer care.
- Benefits: Fixed-term full-time role with a supportive team environment.
- Other info: Office presence required one day a week; commutable from Hemel Hempstead.
- Why this job: Make a meaningful difference in people's lives through essential housing support.
- Qualifications: Strong customer service experience and excellent communication skills.
The predicted salary is between 25000 - 32000 £ per year.
Thrive Homes UK is seeking a Customer Service Advisor to join their Customer Services team in Dacorum. This fixed-term full-time position involves assisting customers with essential housing services, including repair requests and tenancy inquiries.
Successful candidates will possess strong customer service experience, ideally in housing, and demonstrate excellent communication and problem-solving skills. The role requires office presence one day per week and is commutable from Hemel Hempstead. Join us and make a meaningful difference for our customers.
Housing Services Advisor - Customer Care & Solutions employer: Thrive Homes UK
Contact Detail:
Thrive Homes UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Services Advisor - Customer Care & Solutions
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Thrive Homes UK on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you’d handle tricky situations, especially in housing services. We want to show that we can think on our feet!
✨Tip Number 3
Dress the part! Even if it’s a virtual interview, looking professional can boost our confidence. Let’s make sure we’re presenting ourselves as the capable Customer Service Advisor Thrive Homes is looking for.
✨Tip Number 4
Follow up after the interview with a thank-you email. It’s a simple way to express our appreciation and keep us fresh in their minds. Plus, it shows we’re genuinely interested in the role!
We think you need these skills to ace Housing Services Advisor - Customer Care & Solutions
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in housing. We want to see how your skills align with the role of a Housing Services Advisor, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping customers and how your problem-solving skills can make a difference at Thrive Homes. Keep it friendly and professional!
Showcase Communication Skills: Since this role involves assisting customers with various inquiries, we recommend highlighting your communication skills in both your CV and cover letter. Share examples of how you've effectively resolved issues or improved customer satisfaction.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at Thrive Homes UK
✨Know Your Stuff
Before the interview, make sure you understand Thrive Homes UK and their mission. Familiarise yourself with their housing services and common customer queries. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service, especially in housing or similar fields. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving abilities.
✨Practice Communication
Since excellent communication is key for this role, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend or family member to get comfortable with speaking about your experiences and skills.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. This shows your interest in the position and helps you gauge if Thrive Homes UK is the right fit for you. Consider asking about team dynamics or how success is measured in the role.