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- Tasks: Help customers access essential housing services and provide friendly guidance.
- Company: Thrive Homes, dedicated to making a meaningful difference for customers.
- Benefits: Full-time role with competitive pay and supportive team environment.
- Other info: Work from the office one day a week; great opportunity for personal growth.
- Why this job: Make a real impact by helping people with their housing needs every day.
- Qualifications: Experience in customer service and a background in housing is essential.
The predicted salary is between 24000 - 28000 £ per year.
Fixed Term Contract until 1st January 2027 – Full Time (37 hours per week). Join us in making a meaningful difference for our customers. At Thrive Homes, we’re seeking a Customer Service Advisor to play a vital role in helping our customers access essential housing services. From raising repair requests to supporting tenancy enquiries and more, you’ll be the first point of contact, offering clear, friendly, and effective guidance across a wide range of queries. Using a variety of communication channels, you’ll ensure every customer feels listened to, supported, and confident in the service they receive. If you’re passionate about putting customers first and take pride in delivering excellent service every day, we’d love to hear from you. This role requires working from the office one day per week. All training and any additional business needs will also be office-based, so applicants must live within a commutable distance of our Head Office in Hemel Hempstead, Hertfordshire.
Other Responsibilities:
- Providing a comprehensive range of advice, guidance, and support for our internal and external customers in line with business and team objectives via different channels i.e. digital services, (inbound/outbound) email, text, phone, and written correspondence.
- Managing customer expectations in line with Thrive's Service Offer and adherence to policy.
- Diagnosing repair requests and scheduling work for repairs and home visits for relationship managers and property services.
- Advising customers on housing and property related enquiries – to achieve resolution at FPOC.
- Advising both internal and external customers on all housing-related matters.
- Escalating ongoing issues, H&S, and compliance - to ensure the relevant business function is informed.
- Collaboration and support across the team, Relationship and Property Services, and wider business to achieve resolution of issues.
Requirements:
- Strong experience of working within a customer service position, ideally within a call centre, or similar.
- A background in housing is essential.
- Excellent communication and active listening skills are essential for effectively engaging with customers.
- Strong problem-solving abilities, including the capacity to analyse complex issues and provide innovative solutions, are a must.
- A positive, empathetic attitude and the ability to adeptly handle a diverse range of customer interactions while maintaining a high level of professionalism are vital for success in this position.
Specific roles within Thrive are subject to a basic DBS check; the successful applicant(s) will be contacted by our People Team if this applies to their role.
Customer Service Advisor (Housing) employer: Thrive Homes UK
Contact Detail:
Thrive Homes UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Housing)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Thrive Homes. Understand their values and services so you can show how you align with their mission to make a difference for customers.
✨Tip Number 2
Practice your communication skills! Since this role is all about engaging with customers, try role-playing common customer service scenarios with a friend. This will help you feel more confident and prepared for any questions that come your way.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experience where you successfully resolved customer issues. Be ready to share these stories during your interview to demonstrate your ability to handle complex situations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Thrive Homes. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Advisor (Housing)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer service and housing. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your relevant achievements!
Showcase Your Communication Skills: Since this role is all about engaging with customers, let your written application reflect your excellent communication skills. Use clear and friendly language, and make sure to demonstrate your active listening abilities through examples.
Highlight Problem-Solving Abilities: We love a good problem-solver! In your application, share specific instances where you've tackled complex issues and provided innovative solutions. This will show us that you can handle the diverse range of queries we receive.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Thrive Homes UK
✨Know Your Stuff
Before the interview, make sure you understand Thrive Homes and its mission. Familiarise yourself with their services, especially around housing and customer support. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. Prepare examples of how you've effectively engaged with customers in the past. Think about times when you’ve resolved issues or provided guidance, and be ready to share these stories during your interview.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss how you approach problem-solving. Think of specific instances where you diagnosed an issue and found a solution, especially in a customer service context. This will highlight your analytical skills and ability to think on your feet.
✨Emphasise Empathy and Professionalism
Thrive Homes values a positive and empathetic attitude. During the interview, convey your understanding of diverse customer needs and how you maintain professionalism in challenging situations. Share examples that illustrate your ability to handle various customer interactions with care.