Thrive Group are delighted to be working with our client in Frome who are actively looking to recruit a
Senior Service Advisor
to join the team on a permanent basis.
What you will be doing: Working closely with the Service Manager, Technicians Parts & Sales Departments, you'll help ensure our customers receive a professional, efficient and friendly experience from the moment they book their vehicle in through to collection. Keeping customers informed about the progress of their vehicle and clearly explaining work completed, costs and any future requirements. Working with the Service Manager and Technicians to maximise workshop capacity and ensure work is scheduled effectively. Preparing estimates and ensuring all additional work is correctly authorised before being carried out. Identifying opportunities to recommend relevant maintenance, repairs, products and services in a professional and customer-focused way. Ensuring job cards, invoices, warranty documentation and customer records are accurate and complete.
What you will need to succeed: Knowledge of manufacturer warranty, goodwill and customer care procedures would be particularly beneficial. Previous experience in a Service Advisor, Senior Service Advisor, Assistant Service Manager or similar automotive aftersales role. What you will receive in return: £35,360 per annum Monday to Friday 42.30 hours per week
What you need to do next: If this position sounds of interest and you would like to be considered. Please email on sarah. elliott@ thrivegroup.co.uk or contact me on 01225 632666 to discuss further. Thrive group are acting as an Employment Agency with respect to this vacancy. If you have not heard from a consultant within 7 days, please assume you have been unsuccessful on this occasion. PRMSTH TPBN1_UKTJ
Assistant Service Manager in Swindon employer: Thrive Group
Thrive Group is an exceptional employer that prioritises employee development and fosters a collaborative work culture in the heart of Wiltshire. With a commitment to quality assurance, employees benefit from ongoing training opportunities and a supportive environment that encourages innovation and professional growth. Join us to be part of a team that values your contributions and offers a rewarding career path in a thriving industry.
